brought a pair of pyjamas from tesco,lady didnt take tag off

charleybear

I brought a pair of pajamas from tesco and the lady who served me didn't check the pajamas top for security tags. I went home and went to put it on and found that the security tag was still on there. To make things worse I've lost the recipt during shopping.

What should I do? I've got no proof of purchase though I paid on my card...
I paid a lot of money for the set and am really annoyed.

MysteryMe

Ring the store, I imagine it happens a fair bit so I wouldn't worry about it.

anamenottaken

charleybear wrote: »

I brought a pair of pajamas from tesco and the lady who served me didn't check the pajamas top for security tags. I went home and went to put it on and found that the security tag was still on there. To make things worse I've lost the recipt during shopping.

What should I do? I've got no proof of purchase though I paid on my card...
I paid a lot of money for the set and am really annoyed.

Were the pjs the only thing you bought? If so, the card statement would back your claim.

Did you use a Tesco club card? If you did, I believe their records would show the purchase.

macsoupdragon

I did it a few years ago and bought a boxed pack of boxers for OH For Christmas. I bought them about 6 weeks before and like you couldn't find the receipt. As I had my matalan card this shows exactly what I had bought, I don't know if the tesco card has details of what you bought if it is swiped by their customer services, but If you have a tesco card that might be worth asking as don't they gather details about your shopping habits that way?

charleybear

I don't have a tesco club card

kittiej

This happened to me once when I bought my son a winter coat. I just went to customer services and they took it off no probs at all.

If you're worried then ask on Fb, I always go on there when I have a problem or want to give praise/ opinions etc. It will be OK.

rach_k

Ring them up and find out if they can search their till records, if they won't accept just your card statement/online banking printout. I used to work in a shop where if a customer brought in a printout of their bank statement showing a payment was made to the shop and also show the card they used to pay, the manager could do a search on the day's till records (search by card number) to bring up the store's copy of the receipt. I don't think it would be necessary but at least it may be an option if they're awkward!

Coopdivi

What's this got to do with Food Shopping and Groceries?

zzzLazyDaisy

This happened to me once in Next with a skirt. I'd lost the receipt by the time I realised, but I went back anyway and they just accepted my word removed the tag for me.

TravellingAbuela

This happened to me in M & Co when on holiday in Scotland. I bought the top in Fort William and didn't realise till I got back to the hotel in Oban. So I took it back to the Oban store and she removed it no problem - and didn't even want to look at the receipt! It must happen all too regularly in all stores. I think you are worrying too much just take them back and explain!

emzi27

This happened to a swimming suit my son was given as a gift. We didn't have the receipt but took it back anyway and they took it off without even asking for proof of purchase.