Dreadful NatWest telephone survey

BaxUk

the_insider wrote: »

If it's not a good time, just hang up. Simples!

This.

Seems an over-reaction to me, they were simply looking for your comments to help them to help you more efficiently in the future, if you didnt want to take part, you had the simple option to put the phone back down.

To consider moving banks over this seems ridiculous and seems to be making a mountain out of a molehill

Victor_Delta

You may be right, but it wouldn't be hard to start the call with something along the lines of 'Are you happy to go ahead with our survey now, Press 1 for Yes, 2 for No etc' - just as a human being would do in effect.

CKhalvashi

stclair wrote: »

Comnon sense would tell me you just need to opt out from such marketing calls.

I've never known a business personally to specify times to receive such calls in marketing preferences.

I have had to opt out from marketing with several companies, including but not limited to banks.

Orange are one of the worst culprits for this, and when thanking a member of staff for something, it generally is 'You'll get a text message, please respond'. Actually, I'd rather you didn't!

CK

Gordon_Hose

I had one myself after I called them to notify them of a change of address. While on the phone the advisor that took my new address asked if I'd be kind enough to answer some questions about the service I received, I said yes expecting a conversation that involved rating the service I received on a scale of 1 to 10... I was put through to someone who started asking me if I wanted a credit cards then a loan, and finally a mortgage.

I just hung up. Then opened an account at Lloyds.

uganda

I got this survey today.

I don't bank with NatWest, so I can only presume it is a scam.

If it isn't, then it is very unprofessional.

Hillman_Minx

I get one the day after ever bank visit, It is beyond irritating, maybe 20 times a year.
What makes it worse is that I'll bet they are just looking for negative surveys as an excuse to sack staff they want to get rid of for not selling enough froth like insurance and "upgrades". I don't feel they are looking to improve service, more they are looking for redundancy ammo.

eskbanker

Hillman_Minx wrote: »

I get one the day after ever bank visit, It is beyond irritating, maybe 20 times a year.

What do they say when you contact them to opt out?

madgagoo

RBS (same owners as NatWest) rang me to do a survey the other day. The chap didn't stay on the phone long when I explained the visit to the branch was to close my account!