In praise of Ekornes Stressless

prowla

I bought a 10-year old Ekornes Stressless sofa via ebay, and we had to dismantle it to get it out of the seller's flat.

In doing so, I noticed that a couple of bolts were missing, possibly because they were difficult to insert and perhaps the original installer didn't bother.

So I sent an email to Ekornes to ask if they might send me a couple of spare bolts; they did, along with an expensive looking flexible screwdriver to help get them in.

Unfortunately the bolts they sent were not the right ones, so I emailed back and they then sent me the correct ones.

I have to say that their support for a 10-year old product acquired 2nd hand is pretty much exemplary.

They understand that Quality is something that lasts through the entire life of a product, not just something which you pay lip service to and then forget about as soon as the customer has walked out the door.

Good work, Ekornes!

redmike123

Ekornes are brilliant, something very similar happen to me, chair bought from e bay, bolt missing, contacted Ekornes , bolt sent, job done.

Chair brilliant.

yangptangkipperbang

Terrific chair, soooo comfy ! Great quality............ look at how the base and legs are made of umpteen layers of wood bent to shape; the cheap copies use moulded chipboard/MDF.