Help

Robm1955

I'm trying to install the software I've downloaded, for a usb tv stick, and keep getting the following error

Error applying transforms: Verify that the specified transform paths are valid: C:\Windows\Installer\{5016185F-05AF-455F-AA70-6B6E5D6D4E70}\2057.mst

How do I resolve this? Thanks.

onzey

Make and model of TV stick?

Make and model of PC/laptop and operating system?

Robm1955

It's an Aver Media 835 tv stick. My pc is a Acer Aspire X3200, running Windows Vista 32bit.

onzey

Do you know the version of the software/driver you are installing?

Is there a more up to date version at the following link assuming I've got the right product?

http://www.avermedia.com/avertv/Support/Download.aspx?Type=Software&id=517&tab=APDriver

(Note there are sections there for app and driver, app only, driver only)

Robm1955

Yes, I've downloaded the latest version. The drivers install ok, it's AverTV that doesn't. Before I get the error message though, I get a message now saying,
The setup will perform an upgrade of ". Do you want to continue?
This is exactly how the message is displayed, which doesn't make much sence. Before all this though, I run Advance Uninstaller, and remove all previous traces of the driver, and software, so I can't see how it can be an update.

culpepper

Can you install an earlier version? Maybe the upgrade is looking for a folder that an older version made because where it says make sure paths are valid,it is looking for something in C:\Windows\Installer\{5016185F-05AF-455F-AA70-6B6E5D6D4E70}\2057.mst but it cant find it.
Have you got that folder?

S0litaire

I've seen this happen sometimes with an over protective Anti-virus.

Try turning off your AV and trying the installer again.

Robm1955

Tried it with anti-virus turned off, and earlier versions. Still no joy. Someone at work, suggested it could be a Windows update that has caused it, but how would I know if it was? As I said, my usb ports are working, but finding the usb tv tuner.