Scottish Power - Online Account Fiasco

DragonQ

So I switched back to Scottish Power after moving house, which completed two weeks ago. However, I cannot access my account online. If I try to register using my new account number and post code, it says I'm already registered. If I login with my old details, I just see my old account details (old address, old account number, balance £0).

I've called 9 times now and this hasn't been sorted. I've been promised two call backs and had nothing, which really !!!!es me off - so much so that I refused to let the last guy I spoke to promise to call me back. So instead he fobbed me off with a different phone number, which ended up putting me back to the switchboard and to the back of the queue, and this was after being on hold for 35 minutes!

I've been told three times now that my old account has been "completely deleted" from the system, yet I still see it when logging in. My password has been reset numerous times (which usually didn't even have any effect). Why can't they sort this out? Can the MSE Scottish Power representative help me?


P.S. The hold songs suck.

DirectDebacle

Give them 5 days to sort it out otherwise you will switch.

DragonQ

In the end it took hours of calls and waiting a week for them to sort this out. Yesterday I couldn't login (wasn't accepting my definitely correct password) so I reset the password. I only got the new password today (!!!) and now...unbelievably, I see my old sodding account again! It shouldn't even be on the system and now I'm probably going to have to call numerous times to get it fixed again.

Ridiculous.