Prepayment in credit

spartacusthe1st

I have a prepayment for both elec and gas.
Just got my bill online and my elec is £50.40 in credit and gas is £84.13 both in credit.
How can this be?
I use a plastic key and a card to top up both my metres at paypoints

SwanJon

There could be a few ways.
The simplest is that you have credit unused on the meters.

It could be that the read used in the bill is older than the most recent payments.
For example, if you top up £20 on 1 June, take the card home and put it in your meter. The credit goes from the card to the meter, and a reading goes the other way.
A week later you go back and top up £20 again. The reading from 1 June goes from the card to the system.
The supplier gets that read, but since that read you have topped up (and maybe used) £40.

It is likely that both happens (i.e. that when you top up the meter hasn't run out).

Check the date of the last read, and the date of the last payments on the bill.

spartacusthe1st

Thanks swanjon