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Advice please

I need help with a query my other hallf has a ccj with the ministry of defence which has been paid in full but when i checked trust online registry it was still saying marked as unnsatissfied but has been paid in full he contacted the court and they said its not up to them to prove that its been paid and the MOD aren't being helpfully is there a letter templet i could use to get MOD to send a statement to prove its been paid so we can then apply for a certificate of satisfaction from the court to then get it marked on credit file

Thanks in advance a very frazzled lady lol
:j

Debt as of Jan 17 £32990.71: :eek:
Debt as of June 2020 £18636
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