Not as described? Stupid buyer.

alykatz

busybee100 wrote: »

I did this accidently, I thought I was contacting the seller to confirm they had posted the item (after waiting 2 weeks) and it opened a case, I was mortified because I know how important things like this are to sellers but didn't know what I'd done wrong. Can someone link to the thread please so I can work out what I should do. I have searched 'accidently contact seller' but nothing seemed relevant.

Thank you.

When clicking the contact seller option i always choose other as my reason so as to be sure not to open a case unless i absolutely have to.

soolin

campdave wrote: »

When contacting a seller, if you click either of "my item has not arrived yet" or "my item is not as described", a case will automatically be opened.

Personally, as a seller, it doesn't bother me. I'm quite happy to resolve the issue either way, and I now insist that all buyers who contact me to say their item has not arrived open a case to deter anyone trying it on. If they're honest, and it's been lost by the post, it won't affect anyone, but if they are serial claimers, it will flag them with ebay.

So far, although I've only had a few cases, all have been successfully resolved without the buyer escalating to ebay or it harming my feedback or DSRs.

campdave makes a good point, by opening these cases it allows ebay to build up a picture of those buyers who over use the 'SNAD' claim facility and may actually prove beneficial to sellers in the end.

busybee100

I'll choose 'other' in the first instance if it happens again. The seller was a bit off but I've never had to chase something before so it was a first for me.