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Marks and Spencer cheap essential towels - from £1.60!

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Comments

  • agile_2
    agile_2 Posts: 62 Forumite
    Hi everyone,

    I placed an order on the last day of the 20% promotion and all discounts were applied at the time I ordered. It was even emailed to me in the confirmation email. However a day or so later I got an email saying some of the stuff was out of stock and therefore deleted from my order. I logged in online to check the rest of my order and I found out they also removed the 20% automatic discount from it :O So my order total ended up even higher than the original amount! Don't understand why it was removed but only ended up with free delivery and 10% code used.

    This also happened to a friend who also placed the order the same day as me. I have emailed customer service who replied saying that the 3.50 plus the 15.00 (had brought 6 bales for friends and family) was the 20% discount :s ... which is completely wrong coz the 20% should was a completely different promotion altogether! Anyways have emailed them again.

    So I just wanted to warn ppl to check their accounts to see if the correct discounts have been applied. Hopefully this will be sorted with customer service soon!! Excellent bargain if it is...so thanks OP!
  • 16011996
    16011996 Posts: 8,313 Forumite
    1,000 Posts Combo Breaker
    tell them what your comfirmation email says, and keep going at them, they'll back down, best of luck.
  • ANNEGEDDES
    ANNEGEDDES Posts: 911 Forumite
    Part of the Furniture Combo Breaker
    thanks all just got:

    Items:£31.00 Delivery charges: £3.50Free Delivery:-£3.50 Promotion Applied:-£1.00 Promotion Applied:-£3.10 Promotion Applied:-£7.50 &MORE Code Accepted:
    Not setting myself any comp targets this year, didnt seem to work last year!!! £120.98/£2008
    2009/ maybyliene eyeshadow, rimmel polish, loreal foundation, Glamour: hairbrush
    boots card =2625
    quidoco= 110.00
    Thanks to all that take the time to post
  • akane_2
    akane_2 Posts: 171 Forumite
    just checked my account after email alert

    all my towels have been dispatched but my undies are going to be dispacthed at the end of the week :o

    yet i have already got the undies but have not got my towels :confused:

    although they split my order they deducted the deliverry charge on both dispatches
  • salsa1
    salsa1 Posts: 219 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    16011996 wrote: »
    This link does not work can anyone help please?
  • salsa1
    salsa1 Posts: 219 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    16011996 wrote: »
    Sorry this still doesnt work. can someone pm me the codes please

    Thanks
  • 16011996
    16011996 Posts: 8,313 Forumite
    1,000 Posts Combo Breaker
    if you go to codes board, its in there
  • salsa1
    salsa1 Posts: 219 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    16011996 wrote: »
    if you go to codes board, its in there
    I can find a free delivery code and 10% off code. Are there anymore please?
  • Felicity
    Felicity Posts: 1,064 Forumite
    Part of the Furniture Combo Breaker
    I got my towels delivered today but they are not as fluffy and cuddly as I would have hoped from M&S.

    I can't complain at the price but if you havent received yet, dont get your expectations up too much, they are a bit, well, sort of flat and smallish in the pile, if you know what I mean!
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