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Not Impressed
murphyg
Posts: 29 Forumite
Direct Line - my husband phoned to cancel his car insurance policy yesterday as he has sold the car and bought a motorbike, they have charged him £20.00 admin fee for the privilege. I wouldn't mind if he had changed his car but having sold it and not replacing it, this is just a complete and utter rip off. Does anybody have a direct email address, as I refuse point blank to waste any more money on phoning this company.
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What did it say in the T&C's about cancelling the policy?Weight Loss3lb Lost32lb To Go:xmassmile 8 Week Christmas Cracker SW Challenge :xmassmile3lb/12lb0
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You are asking them to cancel the policy mid term, and this involves work on their part. There is no 'rip off' in expecting you to pay for this work, especially when it is stated in the terms and conditions (it is).0
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You can write to them (addresses below) but it's worth bearing in mind that companies are entitled to charge an admin fee for mid-contract cancellation and £20 doesn't seem unreasonable.
Direct Line Insurance
The Wharf, Neville Street, Leeds LS1 4AZ
Direct Line Life Insurance Company Limited (authorised and regulated by the Financial Services Authority)
14-18 Cadogan Street, Glasgow G2 6QN"Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.0 -
You should be thankful it's only £20
Saying that, it wouldn't make a good thread would it, so I can see why you're so dramatic over £20helpful tips
it's spelt d-e-f-i-n-i-t-e-l-y
there - 'in or at that place'
their - 'owned by them'
they're - 'they are'
it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)0 -
My dad was charged £40 to cancel his car insurance with LV last week...0
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I am not impressed by your ignorance.
Insurance is a contract between you and the insurance company, everyone knows this is a yearly thing.
The insurance company do all the admin and documents for your year of insurance.
How could you not expect to not pay a small fee in order to cancel the policy.
I think you should delete the thread as you are only making yourself look silly.0 -
Don't tell the OP that jox - they'll hold a candle-lit vigil in its memoryhelpful tips
it's spelt d-e-f-i-n-i-t-e-l-y
there - 'in or at that place'
their - 'owned by them'
they're - 'they are'
it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)0 -
Direct Line - my husband phoned to cancel his car insurance policy yesterday as he has sold the car and bought a motorbike, they have charged him £20.00 admin fee for the privilege. I wouldn't mind if he had changed his car but having sold it and not replacing it, this is just a complete and utter rip off. Does anybody have a direct email address, as I refuse point blank to waste any more money on phoning this company.
You have worked for a bank for 20 years and you are complaining about unjustified admin fees.:T
https://forums.moneysavingexpert.com/discussion/comment/33631369#Comment_336313690
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