National express connections

flea72

Have never travelled cross-country by bus, but need to get from somerset to essex

Have looked at national express website and have put exact journey in, ie not split ticketing. However it says i need to change bus in london. Does this mean if i miss the connection in london de to the bus arrivng late, its my fault and i have to buy another ticket for the second part of the journey? Or because its booked as a complete journey, can i just catch the next bus if i miss mine

Just worried as there is only an hour between buses, which doesnt give much leaway, but unless i split ticket (which is more expensive) NE only suggest buses with the 1 hour window

wealdroam

flea72 wrote: »

Have never travelled cross-country by bus, but need to get from somerset to essex

Have looked at national express website and have put exact journey in, ie not split ticketing. However it says i need to change bus in london. Does this mean if i miss the connection in london de to the bus arrivng late, its my fault and i have to buy another ticket for the second part of the journey? Or because its booked as a complete journey, can i just catch the next bus if i miss mine

Just worried as there is only an hour between buses, which doesnt give much leaway, but unless i split ticket (which is more expensive) NE only suggest buses with the 1 hour window

Clearly, if the bus arrives late in London it is not your fault.

The National Express Customer Charter says...

Delays or non-arrival of coach
We cannot guarantee our services will always run on time, but we will ensure you get to your final destination, as specified on your National Express ticket.

Looks good to me. What do you think?


They go on to say...

We will also ensure you are kept fully informed, and our 24-hour Service Support team can always be contacted on 0845 543 6681.

Why not give them a ring and express your concerns?