Persimmon - Sales Advisor giving incorrect information

Surreal_Madrid · 5 July 2013 at 8:26PM

Hello there

I'm after some advice please.

I've bought a new build property from Persimmon (I know - lets get past that!) and to be honest, everything has been pretty straightforward and easy. Up until today, I couldn't have recommended them more.

We've exchanged contracts and are due to complete at the end of the month.

I've made repeated visits to the site every week and have enjoyed seeing the progress of the build. .

There is a huge tree at the back of the property and all the way through the buying process I was told that the plan was to remove the tree as it clearly overhung into my garden and blocked out all of the light. Each week I've checked on what was happening with the tree and when it was being removed. Each week I've been told that it's still the plan to remove it but no actual plans had been made.

Today I was asking the same question to the relief sales guy (the regular guy was on holiday) and he advised me that there were no plans to remove the tree. This was then confirmed by his manager on a call.

I feel like I have been completely mislead and lied to.

My question is what recourse do you think I have?

Thank you!