ParkingEye Charge Notice - Hire Car

MrConfusedUK

Hello Everyone!

I am new to MoneySavingExpert.com and I have been recently looking at related threads regarding 'ParkingEye' & 'Private Parking Charge Notices'.

Anyways I will now explain why I have came here today!

In May 2013, I apparently visited a ParkingEye managed retail car park whilst waiting for my son to purchase a coffee. My problem is that I was visiting in a hired car and wasn't aware of a parking fee.

ParkingEye has obtained my information and signature from the Hirer.

Time in Car Park nearly 1 hour.
I as the driver never left the vehicle.

Below is some information about the car park I visited that I didn't know prior to researching when I received this charge notice.

Tariff

You can park for the first hour for just £1, and £1.40 for up to 2 hours. A 2-3 hour stay is charged at £2, and 3-4 hours is charged at £3. if you are parking for up to 24 hours, this is charged at £8.
Charges payable from 6am every day, including Sunday. There is no charge from 6pm, but the gates will be locked from Midnight until 6am.

Please note that all vehicles entering and exiting the park, will have their registration number scanned by an Automatic Number Plate Recognition system. Any vehicle not displaying a valid ticket will be liable to a parking charge as displayed on the signage on site.


I would really appreciate any advice or suggestions what I should do.

Thanks with anticipation!

Stroma

Okay did the hirer comply with pofa 2012 and just pass on your details? Or have they just forwarded this letter to you? Also have you checked the hire agreement to see if they can charge you for this, normally it mentions penalties and fines. Is this in England or Wales ?

Guys_Dad

1. Confirm to the hirer that you are taking full responsibility. You are probably ok, but just to make sure that they don't pay anything.

2. Send a generic soft appeal letter - there is a variation of a soft appeal on just about every contemporary thread - and then make sure you get a POPLA code. Something like

Name
Address

Date


Dear PPC,

Your invoice xxxxx dated xxxxx.

The driver does not recognise your authority in this car park or your right to impose any terms, conditions or contracts on parking motorists, and wishes to appeal on that basis.

If you reject this appeal, I require within 35 days a POPLA verification code for me to appeal independently as per the requirements set out on the POPLA web site, further supported by the BPA Code of Practice.

You have been given the reasons for the appeal above. I have nothing further to add, and will not respond to any correspondence from your company unless it contains the POPLA code.

Be aware that there will be formal complaints to POPLA and to the BPA if there is no POPLA code on any rejection that you supply.

Yours faithfully



Print Name ( don't sign )

MrConfusedUK

Hi,

Thank you for your reply!

Did the hirer comply with pofa 2012 and just pass on your details?
Yes they did comply with POFA 2012 - Schedule 4, Paragraph 9 (2).

Have you checked the hire agreement to see if they can charge you for this.
They have mentioned it but they haven't got involved as of yet anyway. We are going to notify the hirer which we know very well to not respond.

Is this in England or Wales ?
England

Stroma

Guys_Dad wrote: »

1. Confirm to the hirer that you are taking full responsibility. You are probably ok, but just to make sure that they don't pay anything.

2. Send a generic soft appeal letter - there is a variation of a soft appeal on just about every contemporary thread - and then make sure you get a POPLA code. Something like

Name
Address

Date


Dear PPC,

Your invoice xxxxx dated xxxxx.

The keeper of the vehicle on the day of your invoice, does not recognise your authority in this car park or your right to impose any terms, conditions or contracts on parking motorists, and wishes to appeal on that basis.

If you reject this appeal, the keeper requires within 35 days a POPLA verification code for them to appeal independently as per the requirements set out on the POPLA web site, further supported by the BPA Code of Practice.

You have been given the reasons for the appeal above. the keeper has nothing further to add, and will not respond to any correspondence from your company unless it contains the POPLA code.

Be aware that there will be formal complaints to POPLA and to the BPA if there is no POPLA code on any rejection that you supply.

Yours faithfully



Print Name ( don't sign )

Nothing wrong with that but keep it in the third party, as in the keeper. And don't admit anyone was the driver

MrConfusedUK

Stroma, They know it was us. As they gained the information from the hirer. I.e. the signed hire agreement.

Stroma

MrConfusedUK wrote: »

Stroma, They know it was us. As they gained the information from the hirer. I.e. the signed hire agreement.

It makes no difference, don't admit being the driver keep it to the third party. You as the hirer could give permission for others to drive depending on your agreement, for example a spouse to drive, or if a lease anyone with insurance cover.

There are many reasons but the important one is the Protection of Freedoms Act 2012 allows keeper be used

MrConfusedUK

Thank you for your reply as well. I have taken the information onboard. To use as of when and necessary.

Coupon-mad

MrConfusedUK wrote: »

Thank you for your reply as well. I have taken the information onboard. To use as of when and necessary.

So you are going to send that challenge to the Notice to Keeper or Notice to Driver, now? Which is it that PE have sent directly to you now?

You do know NOT to ignore this now, that was old advice. Your challenge will lead to a POPLA code where we can help you win it.