Halifax C/Card Interest Rate Overcharge.

Tommygunn

I've just received a letter from Halifax stating that I have been overcharged on my credit card. As you can see in the scanned letter below, it says that I have been overcharged, making no mention of the current, incorrect rate and basically says that I should be paying 9.45%pa.
They say that to put things right they will now instigate the 9.45%pa rate across the board so now that rate will apply to card payments, cash withdrawals, everything.
I've just checked my statements, a couple from March/April 2012 and my new one from June 2013, and they all state the following:




Here's the letter in full:




So, it would seem they are being ever so nice and reducing my rate to what it should be and applying it to all types of transactions. They have also been kind enough to not provide me with an explanation so that it doesn't hurt my brain.
Or, is it, as I suspect, they have worded the letter with what little ammunition they have to make me think the above and not claim back all and any previous interest charged to any outstanding balance over the years.

I think they owe me but what are your opinions/approach to this?

Thanks,
Tom.

Tixy

It looks like it may well be the only error was the top figure shown in your insert, the 19.9% that doesn't relate to any particular type of transaction.

If your original t&cs, or any later letters about changing the rates say that the purchases & BTs were at 9.94% and cash & cheques rate were 21.95% then I doubt you have been overcharged for anything.

If you previously had any paperwork that said that any of those transaction types was lower than those rates then I'd guess you could have been overcharged.
But the only way to know would be to write back and ask for them to provide a full calculation from when they say the error first happened broken down between each transaction type and showing the daily balance the daily interest rate charged and the daily interest acrued.

[Deleted User]

Tommygunn wrote: »

I've just received a letter from Halifax stating that I have been overcharged on my credit card. As you can see in the scanned letter below, it says that I have been overcharged, making no mention of the current, incorrect rate and basically says that I should be paying 9.45%pa.

No it doesn't. It ways they've displayed the wrong rate but you have been charged correctly.

Tommygunn wrote: »

I think they owe me but what are your opinions/approach to this?

They don't owe you and you've had a lucky improvement in your rates as a result of a statement display issue.