How long would you expect a Miele fridge freezer to last.

bigbulldog

Hi,we have a Miele fridge freezer model number KFN8862SD for the last 7 years from new and have had there service chaps out 4 times to fix the same fault now we've been told because of this fault it is now uneconomical to repair.

Do you think 7 years is acceptable.????

somethingcorporate

How much was it?

7 years seems pretty reasonable to me.

miniemma

Hard to say these days, I have a Bosch fridge freezer that is now 15 years old and I class myself as VERY lucky! But appliances and technology items are not expected to last this long any more.

bigbulldog

somethingcorporate wrote: »

How much was it?

7 years seems pretty reasonable to me.

A lot more than you would normally pay for a fridge freezer from Hotpoint etc then surely you would expect it to last at least 10 years

Hintza

Legally you have up to 6 years.

If the problem has been ongoing why not ask for a goodwill gesture towards a new one.

bigbulldog

Sadly they wont a one of the previous service engineers gave us a syringe to keep clearing the pipe at the back of the fridge otherwise it would flood the bottom drawers where you keep the salad etc in which would have to throw the food away however due to the last service engineer he turned the coldness up on the fridge part and this made it freeze and the water went into the innards making it unrepairable and we cannot prove this to miele.

mattyprice4004

It doesn't matter if you think it's reasonable, SOGA only covers 6 years so you have no claim for a repair or replacement anyway.

Dimey

I had a Meile washing machine for 25 years and it was still working when I swapped it for new just cause I had a new kitchen throughout.

I've got Meile fridge, freezer, dishwasher, oven, microwave and washer/dryer. All 5 years old and no problems.

They charge a premium price so I reckon you should expect top quality and not have repeated faults.

Perhaps you should have been more demanding while it was in its guarantee period. Outside the guarantee Meile make prices to repair ridiculously high in an effort to force you to buy equally highly priced extended warranty.

If Meile won't do the decent thing and help - given the problem started while you were under guarantee and it should have been fixed properly then - perhaps a regular engineer can mend the problem and a lot lower price than a Meile engineer. That might be worth considering when you've nothing else to lose.

tinkerbell28

I wouldn't have let it get as far as 4 repairs in 6 years, for a premium product. I'd have knocked on the retailers door long before now.