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Damaged item returned....

...and seller has raised a request for a cancellation after agreeing I could return the item. However, I still haven't been paid back my money yet.

I was going to decline the request but thought I'd wait a few more days to be repaid. If I don't get repaid, what exactly happens when I decline the request to cancel?

Bizarrely, when I go through the item not as described route, which I should have done at the beginning, it says I haven't paid yet.
Saving money right, left and centre

Comments

  • ballisticbrian
    ballisticbrian Posts: 4,005 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Damaged item is not "not as described". There is a special option for it "damaged item" after going to "resolve a problem" > "return an item"
    Warning: any unnecessary disclaimers appearing under my posts do not bear any connection with reality, either intended, accidental or otherwise. Your statutory rights are not affected.
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