Shopping online - law??

somethingcorporate

Unsolicited goods are not goods sent in error with an existing order.

Zoe79

somethingcorporate wrote: »

Unsolicited goods are not goods sent in error with an existing order.

But it clearly states on the CAB website that goods bought via the internet are unsolicited goods.

I appreciate all the comments on here but I am none the wiser. All I know is I bought goods through a company over the internet and I haven't received what I paid for.

wealdroam

Zoe79 wrote: »

But it clearly states on the CAB website that goods bought via the internet are unsolicited goods.

What? That is amazing.

You need to tell us the webpage where you saw that.

I know you can't post links, but you can post www dot cab dot org/whatever (or something similar) can't you?

PZH

Zoe79 wrote: »

But it clearly states on the CAB website that goods bought via the internet are unsolicited goods.

No it doesn't.

Unsolicited Goods are explained (My Highlighting)...

The Consumer Protection (Distance Selling) Regulations say you have a right to keep goods delivered to you that you didn’t ask for. But if goods are sent to you by mistake, you need to contact whoever sent them to let them know and ask them to collect the goods. You might get goods sent by mistake if they are meant for someone else or you’ve been sent duplicate or extra items on top of what you ordered.

If you receive goods you have not ordered and which haven’t been sent by mistake, you can treat the goods as an unconditional gift and you can do what you want with them.

OP - you need to be reading this page

wealdroam

PZH wrote: »

No it doesn't.

Unsolicited Goods are explained (My Highlighting)...

And that is pretty much what Zoe posted in post #6.
But to then make post #13...

Zoe79

wealdroam wrote: »

What? That is amazing.

You need to tell us the webpage where you saw that.

I know you can't post links, but you can post www dot cab dot org/whatever (or something similar) can't you?

I will post the link tomorrow as I saved it on my work computer. I have quoted it above.

Zoe79

PZH wrote: »

But I have informed them and asked them to collect the items, but they will not collect and are asking me to send back at my expense, which they will later reimburse when they have received. Why should I pay for postage first? I have asked them to send me a pre-paid postage but they refused.

dalesrider

Zoe79 wrote: »

But it clearly states on the CAB website that goods bought via the internet are unsolicited goods.

I appreciate all the comments on here but I am none the wiser. All I know is I bought goods through a company over the internet and I haven't received what I paid for.

It the 1st bit is true.... It really is time that the departments that advise people on their legal rights got things right.

TBH. What is the issue. You return the wrong goods (opp's they made a mistake) and as they have said they will refund the postage.

At least if you pay for the return you can get proof of postage (not all will give it on prepaid) and its easy for a company to say goods not received....

downright_mean_with_money

carm down everyone, you are all right in one way or another!

The way you have described this hick-up means you are covered under DSR and SOGA. DSR in the first instance as you are still within the 7 days cooling off period (which starts today the 5th of July and will expire 17th July) and SOGA because items are missing from the order. Wrong items supplied is a clear mistake and yes you shouldn't have to pay for return, the shop has agreed to refund that.
It's annoying that you may have to fork out the money upfront but many shops are happy for customers to do this because it can reduce the time taken for you to return it (if only by a day or 2?) by them not having to send out returns labels etc, it's swings and roundabouts at the end of the day - some do it better than others.
You should ultimately feel comfortable that any mishap will be put right, it's a shame we don't have teleportals to whisk the goods straight back (or a physical shop), such is the nature of online shopping if something does happen it just takes slightly longer to resolve.
it's really up to you how you want to tackle this - if your really unhappy send the whole lot back and just cancel the transaction stating missing items and wrong items supplied, the shop should honour this for a clear mistake.
Keep records and if you can write the postage charge on the packet or order/ invoice paper before sealing so they know how much to pay you.
Keep carm and drink more beer