store card - reclaim help

cooka02

I wrote to Santander over 6 months ago to reclaim my PPI on a store card. they wrote back to say they wouldn't pay out as i signed up for it, they included a copy of my form in their response letter. i was miss sold as looking back i didn't need it. at the time i didn't write to the ombudsman can i try and claim again with Martins questionnaire??

-taff

You've already complained once, you can't make the same complaint again.

Or rather you can, but you'll get the same result.

[Deleted User]

-taff wrote: »

Or rather you can, but you'll get the same result.

No, he can't complain again. The result of any such repeat complaint would be a terse response indicating that the original complaint has already been investigated and subsequently closed.
The rules allow the bank to reject any new complaint without even considering the content if they have already dealt with the complaint.

-taff

They can. They can fill in a form and send it off. They won't have their complaint upheld though.
Can they start a new complaint about the same thing? No, they can't.