»

MSE News: Phones 4u's insurance firm fined £2.8m over customer complaints

New Post Advanced Search

Welcome to the new MSE Forum!

If you were registered on the old Forum BEFORE 6th February 2020, you will need to reset your password (here) before you are able to log in. When you've reset your password, you can close this message with the 'X' in the top-right corner to make it disappear. If you need any help getting started, click here.

MSE News: Phones 4u's insurance firm fined £2.8m over customer complaints

edited 30 November -1 at 12:00AM in Insurance & Life Assurance
1 reply 5.9K views
Former_MSE_HelenFormer_MSE_Helen
2.4K posts
PPR
edited 30 November -1 at 12:00AM in Insurance & Life Assurance
"Policy Administration Services, which runs mobile phone insurance policies sold by Phones 4u has been fined £2.8 million..."
Read the full story:

Phones 4u's insurance firm fined £2.8m over customer complaints

OfficialStamp.gif

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

Replies

  • edited 5 July 2013 at 4:04PM
    AdrianSAdrianS
    11 posts
    Forumite
    edited 5 July 2013 at 4:04PM
    A friend whose first language is not English recently received one of PAS's unwieldy claim forms.

    It runs to four A4 pages of convoluted text plus lists of things to tick. Also contains many onerous stipulations and requirements PAS want fulfilled - too numerous to list here.

    It's like they've deliberately created so many obstacles that people will give up and not proceed with any claim.
This discussion has been closed.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms