MSE News: Phones 4u's insurance firm fined £2.8m over customer complaints 3 July 2013 at 4:56PM edited 30 November -1 at 12:00AM in Insurance & Life Assurance 1 reply 5.9K views

Former_MSE_Helen

"Policy Administration Services, which runs mobile phone insurance policies sold by Phones 4u has been fined £2.8 million..."

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Phones 4u's insurance firm fined £2.8m over customer complaints



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AdrianS

A friend whose first language is not English recently received one of PAS's unwieldy claim forms.

It runs to four A4 pages of convoluted text plus lists of things to tick. Also contains many onerous stipulations and requirements PAS want fulfilled - too numerous to list here.

It's like they've deliberately created so many obstacles that people will give up and not proceed with any claim.