DWP say they can't trace my call....

ILW

Save the taxpayer a few quid. I am with the HMRC guy on this one.

kerry3280

ILW wrote: »

Save the taxpayer a few quid. I am with the HMRC guy on this one.

What do you mean?

rogerblack

ILW wrote: »

Save the taxpayer a few quid. I am with the HMRC guy on this one.

So telephone operatives should lie to clients, and only the ones that check they're being lied to get paid?

Icequeen99

kerry3280 wrote: »

Hi IQ,

Yes as I understand it they are saying I need to appeal for my current claim to be backdated to when I made the call in January. I'm told this appeal can take up to 20 weeks - deep joy!

I still don't think I will get anywhere though as it is not in their interests for me to be proved right so they will undoubtedly palm me off.

I have no intention of letting this go however, I was given the wrong information which has cost me a lost of stress and money and, not only that, but who else is he giving his wrong advice to? :mad:

I would seriously get some advice. Try CAB or one of the tax charities https://www.litrg.org.uk or https://www.taxaid.org.uk.

It isn't as simple as appealing your new claim. The tribunal won't necessarily have jurisdiction to go back and the case law is complicated.

I would put the appeal in just to make sure it is in time and speak to some one.

IQ

wouldbeqaulitymoneysaver

I would use a Call Recorder on your Smartphone, that way the Call is recorded and they can do sweet f a about it.
I have one on my Android and worth paying for
https://play.google.com/store/apps/details?id=com.skvalex.callrecorder
Benefits and Work for downloadable advice. Worth paying for too.
Just take my word for it.
http://www.benefitsandwork.co.uk/

missapril75

kerry3280 wrote: »

Basically in Jan this year I called the tax credits helpline and was advised that I wasn't entitled to claim WTC. Fast forward to May of this year and a friend advises me that I've been given the wrong information. Lo and behold, when I ring the helpline again, I'm told that yes I AM entitled to WTC, which I am now receiving. HOWEVER, as the person on the intial call never went into my file, he never made a note of my call.

I think it would be helpful to have more info.

When you say the guy didn't "go into your file" does that mean you already had one from a prior claim or that he didn't register a claim?

What particular aspect of your circumstances was it that made him say you weren't entitled but that your friend knew was wrong?

If you could be specific when complaining, you might find that whatever the subject of error/misinformation was, it may have previously been officially noted as an area where a need for remedial training had been identified.