Urgent help needed - Evans Halshaw

skematicgnu84

Hi all, Dean here.. a newbie to the forum looking for a bit of advice/help!

Two weeks ago i bought a 2009 Focus from Evans Halshaw and dropped it off last night to have a few issues looked at. The main been the throttle, in that it's sensitivity seems to vary with no apparent reason and that over the weekend i completely lost throttle response on three separate occasions.

When i spoke to the garage yesterday, it was strongly advised that the car is towed in as if anything was to happen they could be held liable. So, here's where my problem begins. Today i get a phone call to say that there is nothing wrong with the throttle and the technicians can't find a fault. I explained that the car now spends 95% of it's time on motorways getting to work and back and i didn't feel safe with a car that seems to slowly but surely be loosing it's throttle functionality. I mentioned that i've spoken to someone who works at Ford and i've read online that the likely culprit is the throttle position sensor, but they're response to this was 'that doesn't matter, we need to diagnose the fault and as far as we're concerned there isn't one'. When i mentioned the safety aspect of me driving the car in and having to have it towed because they would be liable, apparently that advice 'came from their call center and not the dealership'.

The car is now sat in their compound with me unwilling to pick it up and them unwilling to admit there is an issue. I understand that ideally they need to see the problem in action, but there is no particular circumstances to 'make' it happen. What if it does it again on the A1(M) in traffic while i'm trying to overtake in bad weather.. bit extreme i know but not unlikely.

I've spoken to the finance company who are now going to get involved, but is there anything i can do?

Many thanks!!

GAZ237

Its a common fault. To try and speed things up try emailing the MD voicing your worries and the fact you was told to have it towed there.

skematicgnu84

Thanks for replying Gaz!

I Spoke to the garage yesterday to find out when i can collect the car, as on Tuesday they advised that it was ready (minus repairs for the throttle issue). After a long wait they called back and advised that they have a part on order which they expect to be delivered and fitted today. I've got no idea what this part is and because i was at work i didnt really have the opportunity to question it any further..

When i advised that i'm away with work until the end of the week and couldn't collect it until Friday afternoon, they said 'well that's not a problem, it'll give us chance to run it to make sure everythings ok'.

So i'm now very curious and i'm guessing that they will give me some sort of paperwork to show what work has been done. It just seems strange that suddenly another part has been ordered.. maybe this is something to do with the email i sent to Pendragon PLC on Tuesday night explaining the situation (although i've not personally heard anything back from them)!