Huge direct debit what are the rules?

Wywth

peterciaran wrote: »

I have been through all my correspondence with Npower and had definitely not been notified and in fact my last letter from them stated my DD had been changed from 75 to 68.

Speaking to Npower I was told that this money was taken as a final bill in error. This was based on readings given to them by another company while they were trying to transfer my supply. I hadn't signed up for this (coop energy) and it is still being resolved by the two companies

However, the fact remains N power did not warn we of this final bill and I've had no correspondences saying i'm leaving so I am left a little annoyed and somewhat confused

But I have the cash back and can afford to live for the rest of the month now

So did you not switch from nPower like you said you wanted to earlier this year?

https://forums.moneysavingexpert.com/discussion/4382823

Are you saying neither the Co-op never contacted you to say they were taking over your supply, and that nPower never sent a 'sorry you are leaving' letter or a final bill???