Excel Parking Charge Notice

thegasmancometh

Hi received a 'parking charge notice' from excel parking services.
I have challenged it using a template from on these forums:


In regards to the invoice received with ref number xxxxxxx dated 30/02/2013, the keeper denies all liability to your company, if you reject this challenge the keeper requires within 35 days a popla verification code for them to appeal independently, per Version 2 of the BPA Code of Practice.

The keeper has nothing further to add, and will not respond to any correspondence from your company unless it contains the popla code. If you wish to find out why the keeper rejects all liability, please go via popla to find out

The challenge will be deemed accepted if there is no popla code on any rejection that you supply within the timeframe stipulated above.

Yours Faithfully
(codes and dates i have changed incase they are scouring the forums)

we have since had a letter off them about 2/3 of the way through the 35 day window giving me options(pay up, notify whoever was driving to pay up, hand over details of them etc) however there is no POPLA code enclosed, should i just ignore all future correspondence now? if they try small claims court will it cost them more than what the parking charge is worth to initiate?

many thanks in advance!

:eek:

Stroma

So they have rejected your challenge, and have refused you a popla code despite asking for it?

Just send this back to them

Hello Excel Parking

Thank you for the rejection of the challenge of your invoice xxxxx, dated xxxxx, as you are aware you have been asked for the Popla Verification Code to appeal independently. Under the BPA Code of Practice the keeper has a right to use Popla.

You are being obstructive, please provide the code within 35 days of the original challenge to you.

Sincerely

Guys_Dad

Stroma wrote: »

So they have rejected your challenge, and have refused you a popla code despite asking for it?

Just send this back to them

Hello Excel Parking

Thank you for the rejection of the challenge of your invoice xxxxx, dated xxxxx. As you are aware you have been asked for the Popla Verification Code to appeal independently. Under the BPA Code of Practice the keeper has a right to use Popla, and you have an obligation to supply one when requested.

Liability has been denied as no lawful contract was entered as will be shown at POPLA.

You are being obstructive, please provide the code within 35 days of the original challenge to you.

Yours sincerely

See my addition as well

thegasmancometh

ok thanks, what happens if i dont get a popla code from them within the 35 days? and would it be wise to send this asap or leave it till near the end of the 35 day period?

thanks

Coupon-mad

thegasmancometh wrote: »

ok thanks, what happens if i dont get a popla code from them within the 35 days? and would it be wise to send this asap or leave it till near the end of the 35 day period?

thanks

If they don't give you a POPLA code within 35 days they are in breach of the BPA Code of Practice and basically 'should' then be unable to pursue the registered keeper. I say 'should' because that won't stop them harassing you with the usual letters if you don't kill it at POPLA.

But if I were you I would aim to get this to POPLA asap because if you use our suggested example POPLA wording at that stage (which we can link here for you to copy & paste into a draft) you will win. I don't think I would leave it too close to the 35 days since your challenge, because they will probably still give you a POPLA code even then and you'll be taking it to POPLA anyway.

Did they send the NTK so that you received it within 14 days of the incident, if it was a postal camera-generated 'ticket'?

bazster

If you want to have a bit of fun you could suggest that you are happy to see them in court if they fail to supply a POPLA code, but given their flagrant breaches of the Code of Practice they signed up to as members of the BPA Approved Operator Scheme they would be well advised to lay in a stock of toothbrushes in advance of meeting the good judge.

ethan12

If you are not satisfied with your invoice template then fetchflow.com/invoice-templates visit it and i hope you will find it useful

thegasmancometh

ok havent had a popla code from them and its been more than 35 days. i have however had a letter saying they have been to the dvla and can confirm who was the registered keeper etc and that if we dont pay up they will recover under the protection of freedoms act.
do i just ignore them now that they havent sent a POPLA code or do they have a leg to stand on?

cheers

thegasmancometh

Just looked again, letter is dated 5th Aug which is the 35th day of the message sent above not the "original challenge" as requested.
However they have attached a POPLA guidance and appeal form that has a verification code at the bottom, is this what I need?
Thanks

Guys_Dad

Yes that is what you need.

Knock up a draft appeal and we will help.

What exactly was your "crime"? It is always best if we can put some specifics in as well as the generics.

thegasmancometh

31 minutes stay without a valid ticket!