C4 01/07/13 Undercover Boss DHL 9pm

paulofessex

vesper wrote: »

Side stepping a little, but about Sat Nav's. My husband is a delivery driver and his company refuse to supply sat navs or blue tooth headsets for their drivers. They have to supply their own.
They're only on about minimum wage so most of them go without sat navs, as buying one would take a big chunk out of their wages, which they think the company should buy in the first place.

Not sure companies have to provide sat navs etc, however they certainly cannot expect drivers to answer calls from the office whilst driving if they are not willing to provide Bluetooth eqt. In one respect it's handy for some drivers as they can use the excuse that l was driving when you called...lol

martindow

Good review in the Guardian, with this comment

it's a shame it takes a Channel 4 TV show to demonstrate to any boss that staff – and customers – will be happier if they're treated well.

Full review here

http://www.guardian.co.uk/tv-and-radio/2013/jul/02/undercover-boss-tv-review

demystified

vesper wrote: »

Side stepping a little, but about Sat Nav's. My husband is a delivery driver and his company refuse to supply sat navs or blue tooth headsets for their drivers. They have to supply their own.
They're only on about minimum wage so most of them go without sat navs, as buying one would take a big chunk out of their wages, which they think the company should buy in the first place.

Someone I used to work with said more or less the same, he was a delivery driver for a time. A satnav was an expensive luxury he couldn't afford and he certainly wasn't supplied with one. If he got lost and finished late, then he finished late. He wasn't paid any extra and the company certainly didn't care.

In the company I used to work for we used to joke our "satnav" was a supplied ancient out of date road atlas with missing covers and half the pages missing. :cool:

Strapped

RFW wrote: »

The call centre was fairly enlightening, they aren't really there to help anyone with a problem just to fob them off and move on to the next caller. I'd assume that is the policy of most of them, the ones that bother answering the phones at least.

When I was a student I worked in a BT call centre (the old 192 directory enquiries) - we had a time-per-call target, and you got a bonus each week for beating it, with a big bonus for the worker who got the shortest call times. Of course, that meant that "customer service" went out of the window. Difficult calls got dumped.

mattcanary

RFW wrote: »

Surprisingly quite a lot of courier drivers don't. I was out last week and a courier driver asked me where a street was and we were on it!

I guess if some do regular areas they shouldn't need them but can't imagine it would cost much to have them fitted as standard in all vehicles. If they're paying £20,000 for a van I'm sure it would still cost £20,000 if it had a sat-nav in it.

Sat-navs, in my experience, don;t help much whenyou need them the most - ie: the hard-to-find places. Also aren't maps better than sat-navs in planning your route order (ie: in the most efficient and time-consuming order, so you are not going back on yourself all the time)?

They are useful, I grant you, for newish housing developments that may not be on a map.

We all used to get by without them though - and instead relied on maps. Collins still sell really good street maps (although perhaps not published, and therefore updated, as often as ideal). Why not nowadays? Are we all just more rubbish at reading maps nowadays?

I'd have thought other things are far more important problems than a lack of sat-nav. Such as the reliance on self-employed drivers and a poor customer service policy.