High bill and faulty meter.

Ianho

Hi everyone, I have just received a phone all from my energy company (npower) and they state that they installed a faulty meter back in 2010 (an eon meter). They say that they have wiped 18 months of the billing charge (gee thanks!). But the have still billed me for the last years worth of electricity. The bill works out to be £500 ish on top of my already higher than I'd like monthly payments. I didn't know the meter was faulty, and the meter has been read by meter inspectors on several occasions.
My question is...where do I stand in relation to this bill?

It really isn't my fault that eon installed a dodgy unit, and I get the brunt of a hefty bill. Which in this day and age we don't need.

Thanks for any help

Ian

dogshome

OK - n'power have applied the "No back-billing beyond 12 months" agreement to this demand

However the 12 month period count-back starts from the date on the adjusted bill they have yet to send you - A phone call advising you that they are adjusting past bills does not count

You are entitled to a detailed Bill that justifies the demand and a full explanation as to what error occured . When you get it look at your bills for the past 12 months to see that the demand makes sense

An 18 month old meter failure does not make a lot of sense - What would make sense if you are on an ECO7 meter, is that n'power have been chargeing your Day/Night units the wrong way round - You are entitled to know just in what respect the meter failed

nPower

Ianho wrote: »

Hi everyone, I have just received a phone all from my energy company (npower) and they state that they installed a faulty meter back in 2010 (an eon meter). They say that they have wiped 18 months of the billing charge (gee thanks!). But the have still billed me for the last years worth of electricity. The bill works out to be £500 ish on top of my already higher than I'd like monthly payments. I didn't know the meter was faulty, and the meter has been read by meter inspectors on several occasions.
My question is...where do I stand in relation to this bill?

It really isn't my fault that eon installed a dodgy unit, and I get the brunt of a hefty bill. Which in this day and age we don't need.

Thanks for any help

Ian

Hi Ianho,

Would you like me to have a look at this for you?

You can contact me by email, if you can send me the details? (Address is on my profile page)

Best wishes,

Adam

Ianho

dogshome wrote: »

OK - n'power have applied the "No back-billing beyond 12 months" agreement to this demand

However the 12 month period count-back starts from the date on the adjusted bill they have yet to send you - A phone call advising you that they are adjusting past bills does not count

You are entitled to a detailed Bill that justifies the demand and a full explanation as to what error occured . When you get it look at your bills for the past 12 months to see that the demand makes sense

An 18 month old meter failure does not make a lot of sense - What would make sense if you are on an ECO7 meter, is that n'power have been chargeing your Day/Night units the wrong way round - You are entitled to know just in what respect the meter failed

Thank you for this, so let me get this straight, from my bill a month or so back they can only bill me from then?
The previous meter reading was done by an official meter reader.
And yes I'm still on Eco 7 and yes the meter readings are the wrong way around.

Ianho

nPower_company_representative wrote: »

Hi Ianho,

Would you like me to have a look at this for you?

You can contact me by email, if you can send me the details? (Address is on my

Best wishes,

Adam

Email sent Adam. Thank you

dogshome

The 365 days back-billing calculation starts from the date on the bill on which the back-billing adjustments are made, not the date on an ordinary bill sent earlier

It's worth checking the adjustment from your past bills, as there have been cases in the past where suppliers have been a bit cavalier when deciding the dates when the adjustments start & stop.

macman

Ianho wrote: »

Thank you for this, so let me get this straight, from my bill a month or so back they can only bill me from then?
The previous meter reading was done by an official meter reader.
And yes I'm still on Eco 7 and yes the meter readings are the wrong way around.

So it's not a faulty meter-simply transposed readings.
Did you never read the meter yourself during those 18 months though?