ppi query

teej111

I recently made a claim for repayment of PPI. My request was denied - they claim the account was opened via telephone (which is true) but they are saying that I requested it (untrue ) They claim they had many proceedures in place to ensure the insurance was not mis-sold and that staff would be penalised should they have done so without explicit consent.

how do I proceed?

Teej

Sarros

Hi, unless you have some solid proof to back up your complaint which proves you did not request this PPI then I think you may struggle with this. Was this their final response as if you are still not happy you could refer to FOS however this will involve a long wait for you with possbly the same outcome/decision. Sorry if I am wrong or if anyone has any other suggestions I am sure they will let you know.

[Deleted User]

Sarros wrote: »

if you are still not happy you could refer to FOS however this will involve a long wait for you with possbly the same outcome/decision. Sorry if I am wrong

No, it's a "hearsay" complaint for which the OP can provide no evidence. If the complaint is referred to FOS, it will be with them for eighteen months with no guarantee of a response favourable to the OP.

-taff

teej111 wrote: »

I recently made a claim for repayment of PPI. My request was denied - they claim the account was opened via telephone (which is true) but they are saying that I requested it (untrue ) They claim they had many proceedures in place to ensure the insurance was not mis-sold and that staff would be penalised should they have done so without explicit consent.

how do I proceed?

Teej

who was it with, what was it for, when was it?