PPI question not answered in FAO

pepe56

Please can some one advise me I recently sent in a claim to a finance G E Money company that I had a loan with for time share. The sent a reply saying I have to submit the complaint to the time share company if i feel it was mis sold. The time share company is in Malaga Spain. I am slightly confused as I paid the money to the loan company.

Apparently they have forwarded my letter to them. What should I do now I feel I should put the claim to the ombudsman as I do not feel I should be claiming from the time share as they did not lend me the money.
I would be grateful for some advice please ...

dunstonh

I am slightly confused as I paid the money to the loan company.

The lender didnt sell it to you though. You are not complaining about the product. You are complaining about the sale. The seller has the liability.

I feel I should put the claim to the ombudsman as I do not feel I should be claiming from the time share as they did not lend me the money.

That is wrong though. You now complain to the timeshare company and hope they are regulated by the FSA. If not, its game over.

pepe56

I have just looked on line and apparently some one else has the same problem and I am trying to find out if they are regulated by the FSA.

Thank you for your advice

dunstonh

check the FSA register: http://www.fsa.gov.uk/register/firmSearchForm.do

it allows partial names to be matched. Note that FSA authorisation only applies to UK firms. So, time share company would need to be UK based for it to apply.

Also, the transaction would need to have occurred after 14th Jan 2005.

pepe56

I have looked club la costa's head office is in spain but I have found a club la costa PLC IN UK.
The finance company said they were going to forward my request on to them so I prehaps should just wait and see if they reply.
Thanks for your advice it has been most helpful.