HALIFAX - Direct Debit Nightmare

MasterPoo

I bank with Halifax, I'm currently experiencing a cash flow problem, decided I'd cancel my DD last night as I had insufficient funds, logged on at around 10pm only to find Halifax had already processed the DD which resulted in me going 1. overdrawn and 2. No money for me and my kids till money clears on Wednesday.:mad::mad:

I called the bank immediately, and was informed this is usual practice for a Sunday night, I'VE NEVER BEEN INFORMED OF THIS?!?!? Basically I'm screwed money wise till Wednesday!

I want to complain, anyone have any advice? Surely there's something in the DD mandate protecting me from this sort of behaviour from my bank?? HELP

noh

You need to cancel a DD the working day before it is due.
If it was to due to be paid today you needed to cancel it on Friday. You will have been informed via the T+Cs. Have you read them?

dr_adidas01

MasterPoo wrote: »

I bank with Halifax, I'm currently experiencing a cash flow problem, decided I'd cancel my DD last night as I had insufficient funds, logged on at around 10pm only to find Halifax had already processed the DD which resulted in me going 1. overdrawn and 2. No money for me and my kids till money clears on Wednesday.:mad::mad:

I called the bank immediately, and was informed this is usual practice for a Sunday night, I'VE NEVER BEEN INFORMED OF THIS?!?!? Basically I'm screwed money wise till Wednesday!

I want to complain, anyone have any advice? Surely there's something in the DD mandate protecting me from this sort of behaviour from my bank?? HELP

When was your direct debit due to go out?

Cancelling it at 10pm on a Sunday evening wouldn't have stopped them from paying the direct debit anyway. Its not a bank working day the cancellation wont have been processed until some point today.

Its quite common for banks to process direct debit payments on a weekend for payment on a Monday, I know RBS do this as do Natwest and Halifax, Bank Of Scotland and Lloyds TSB.

It will also be in the Terms and conditions of the account which you will have been sent when you opened the account.

If money is tight at the moment you might want to cancel your direct debits and arrange to pay them via debit card as and when you have the money. Or maybe you can change the dates to ones when you will have funds in the account to pay them

I would also look at where you can make savings in your budget and cut out unnecessary extravagances until you can get back on your feet.

pinkdalek

The direct debit would already be in process from the originator.

If it is still the same day the bank can recall it.

Quit complaining at the bank, you've left it until last minute, you only realised at 10pm on a Sunday that you've no more money to feed your family?

If you contact them asap and ask them to recall it.

MasterPoo

noh wrote: »

You need to cancel a DD the working day before it is due.
If it was to due to be paid today you needed to cancel it on Friday. You will have been informed via the T+Cs. Have you read them?

Thanks for the replies.

In the past I've been able to cancel the DD the night before and have never had any problems?

I just don't see how if I've got DD to go out on 1st, they're processed on the 30th and money taken on the 30th, it ISN'T THE FIRST! I will go and read my T&Cs and for future I now know Halifax do this, but surely I should've been made aware..... Again I will read the fine print! SIGH

chanz4

sundays a none working day

opinions4u

MasterPoo wrote: »

Thanks for the replies.

In the past I've been able to cancel the DD the night before and have never had any problems?

I just don't see how if I've got DD to go out on 1st, they're processed on the 30th and money taken on the 30th, it ISN'T THE FIRST! I will go and read my T&Cs and for future I now know Halifax do this, but surely I should've been made aware..... Again I will read the fine print! SIGH

It would have happened with every bank in the country.