Credit Search

Taylordg3

I am trying to gather information on a mortgage, credit card and personal loan I had with Halifax over 20 years ago. They say they have no info on file. i have only lived in 2 homes over this period and provided them with all my personal details. Is there anything esle i can do to find this info?

[Deleted User]

If you have not already sent them a Subject Access Request (SAR) letter, then that is all that remains for you to do. A SAR will provide all information the Bank has kept on file for at least the last six years and (sometimes) more. It costs £10, so be reasonably sure it's worth it.
Excellent template here;

https://forums.moneysavingexpert.com/discussion/1475553

This is old finance and if you don't have any documentary evidence from your own archive it's likely you won't be able to progress any complaints as the bank are not obliged to keep records going back so far.

Ladyinwaiting

Re your mortgage

I couldnt find details of my bank of scotland mortgage from 1998.

My solicitor had all the details still on file from when I purchased house. I got a copy of mortgage paperwork to get mortgage number!

I then sent a SAR to my bank and got a copy of bank statements showing direct debits

Dont know if that might help?