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Halifax "lost" payment!!
Tincess1984
Posts: 1 Newbie
in Credit cards
So i made a payment to my Halifax credit card for £7 on 15/5 (before the May statement was produced)
When the May statement arrived the balance was £7.36- so having paid the £7 already i paid a further £1- as in total that covers the balance.... or so i thought!!!
I have just received a snotty letter from Halifax saying i am in arrears... and then my latest statement stating the same that i am now in arrears???
At no point on the May or June paper statement did the £7 payment show?? But it does on my current account- called them and had a painful 45 min call trying to rectify this despite the fact i am not in the wrong. Eventually she said that they would refund the late payment charge, add the £7, pay me £10 compo and file a report so as this does not affect my credit file.
Right so today i log onto my halifax account and there on the screen on May's statement is this £7- the £7 which is not on any of my paper statements. My friend thinks they have just updated it but i thought it would reflect on this months statement- not on a historic one??
Worried now- any advice??
When the May statement arrived the balance was £7.36- so having paid the £7 already i paid a further £1- as in total that covers the balance.... or so i thought!!!
I have just received a snotty letter from Halifax saying i am in arrears... and then my latest statement stating the same that i am now in arrears???
At no point on the May or June paper statement did the £7 payment show?? But it does on my current account- called them and had a painful 45 min call trying to rectify this despite the fact i am not in the wrong. Eventually she said that they would refund the late payment charge, add the £7, pay me £10 compo and file a report so as this does not affect my credit file.
Right so today i log onto my halifax account and there on the screen on May's statement is this £7- the £7 which is not on any of my paper statements. My friend thinks they have just updated it but i thought it would reflect on this months statement- not on a historic one??
Worried now- any advice??
0
Comments
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Why worried? They have admitted a mistake, corrected the mistake (and now shown the £7 credit when it should have appeared in the first place), refunded the charges and offered £10 compensation. You are in a better position (+£10) than you started - so what is there to worry about?Tincess1984 wrote: »Worried now- any advice??loose does not rhyme with choose but lose does and is the word you meant to write.0 -
They will have backdated the payment on the computer systems.
A simple case of selecting the date that the payment should have been made and not the date it was processed by the operative.Never ASSUME anything its makes a>>> A55 of U & ME <<<0
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