Holiday win but I can't go :(

dizzyc

Last November I was lucky enough to win a holiday to the Cayman Islands, my bags are packed and we are due to fly out n Wednesday. BUT I fractured my knee at the weekend and the hospital have told me today that I need to go back tonight and have an operation tomorrow, I'll be out of action for 6 weeks minimum.

To say I'm gutted is an understatement but BA & The Alexander Hotel have been amazing - after a few tearful phone calls this morning they have agreed to extend the holiday up to the end of December this year so all being well I'm hoping we can go in November.

The terms and conditions of many holiday wins stipulate that once booked they can't be changed so I was fearing the worst but both companies have been so helpful and I'm grateful to them both, along with Sarah at Responsible Travel who I won the holiday with.

I've also even managed to get a refund of my airport parking and excursions that I booked so I feel a bit better now. Off to pack my bags for hospital

kelbly

Oh dear glad you managed to get I changed, wishing you a speedy recovery

JanJan_Mse

That's brilliant news about the holiday. Good luck with the op tomorrow. :j

flandot

So glad they were able to reschedule for you. Hope you get well soon xx

On-A-Rainbow

Brilliant news on the holiday :j:j

Good luck with the op tomorrow, I wish you a swift recovery

Sunny_Saver

Ah sorry to hear that. How disappointing. Dumb question, can you claim on insurance if you have bought holiday insurance, that is, if it's a win?

duchy

Sunny_Saver wrote: »

Ah sorry to hear that. How disappointing. Dumb question, can you claim on insurance if you have bought holiday insurance, that is, if it's a win?

Yes -you can claim for anything that you have paid for and lost....so the OP couldn't have claimed for the loss of the holiday as she hadn't paid for it but could have claimed for non refundable or cancellation costs for things like an airport hotel or car parking (after excess is deducted)

dizzyc

Sunny_Saver wrote: »

Ah sorry to hear that. How disappointing. Dumb question, can you claim on insurance if you have bought holiday insurance, that is, if it's a win?

Its not a dumb question, I wondered exactly the same thing. When I purchased our holiday insurance I opted for one with minimal cancellation cover because I presumed that if I hadn't paid for it I wouldn't be able to get any cash back anyway. Really not sure how it works, but I've been very lucky that the companies involved have been so helpful.

kohsamui14

awwe take care. hope the op goes ok! how did you fracture your knee?
get well soon...
post pics in Nov when you do get there xxxxx

fire**fly

:T:T well done winning & managing to get it sorted,
hope you have a great time :T:T
& good luck for your op tomorrow xx

AlfieBlue

Oh, so sorry to hear of your accident ..... thinking of you re op and sending my very best wishes for a speedy recovery.

How wonderful that your lovely holiday has now been rescheduled - something to look forward to - have an absolute fab time when you get to the destination. Kindest regards - alf xxx