littlewoods wont take back 2 shoddy cookers

magoogy

i really need someones advice urgently - last week my sister moved into a new house and took delivery of a new cooker on the monday - she left had to leave her old one with the old house so she had nothing to cook on so utmost urgency was due in delivery of cooker, she worked it out exact so it came the right day - when it came it was broken - the hob was cracked and the sides were dented......littlewoods said they would replace it today (soonest they could)....they have just been and the second cooker is just as bad and now they wont even take any of the cookers away -so, she is stuck with 2 broke cookers until they arrange pickup - she cannot cook the kids anything and is relying on takeaways/microwave, etc which isnt healthy and she cannot manouver in her house...

surely this isnt right?

its a newworld cooker from littlewoods.....

what do you advise she does please?

thanks

Butlers1982

Why didnt they uplift and replace the other?

To be honnest the only thing she can do is wait for them to pick them up but i wouldnt re order with them.
Unfortunately she has a duty (in the credit agreement) to look after the goods whilst she has them. If they are damaged (anymore!) they have a legal right to charge her for them.

I would get back onto them and speak to the most senior person in the building and explain that they must arrange a collection sooner rather than later.

I understand your frustration but they are in control unfortunately!

moonrakerz

If she paid for it (them) on a credit card, tell Littlewoods you will be in contact with the card issuer. It is their problem as well.

Don't pay for it !

Whits

Butlers1982 wrote: »

Why didnt they uplift and replace the other?

I'm confused by this too, at Comet, we don't leave an exchange appliance unless we can take the other one away

And personally speaking, if I knew that a customer had a bad first delivery, I would make it my duty to do the best I possibly can to make the second a much better experience

Glass_Half_Empty??

Ah the good old Home Delivery Network!(I work for them)
I can't understand why they didn't do a straight swap to be honest, we are usually quite good at doing that. Unfortunately there is nothing you can do or claim back for your "trouble", it is just life and we all have had problems at some times with stuff delivered. The only way to avoid is to pick up in store and and then you can return in store to to avoid all the mess.
Hope this helps.