Barclays admit mess up on go head of Direct debit transfer without my authorisation

Somerset

innovate wrote: »

Do you always answer any question that you are being asked? Even if you do not understand why you are being asked? You don't have to answer these questions, of course, lol.

If you'd bothered to read my thread( link posted ) from 2009 (where this happened to me) :

1) I knew it was unnecessary.
2) I 'tried' another branch where strangely it was unnecessary.
3) The 'bank industry' on this forum defended Hsbc's demand. Obviously bank's can do no wrong and '' if you haven't got anything to hide'' was the tone of many of the replies.

Basically you imply anyone that fall's for a bank's BS is a fool. Not everyone has life experience. Maybe people still believe bank advisor's ?

Maybe bank CS should stop lying and cross-selling to meet target's and the 'fool's' wouldn't need to waste their time checking that they are not being bent over ? How's that for a solution ? lol

ALIBOBSY

I cannot believe that someone could actually suggest that if someone "falls" for the banks "dodgy dealing" its their own fault :eek:.

The truth is the banks have a legal obligation to treat customers fairly and with honesty. The banking code which at one time was on a volunteer basis is now enshrined in law and people have taken cases before courts and the FOS on this basis. The FOS and courts certainly support the view that banks have a duty to protect and not abuse their relationship with customers-in light of recent "miss selling" issues this is seen as essential.
By asking for details not required the staff member could be seen as breaching a number of parts of the banking code as well as breaching the data protection act.

TBH now the OP is stuck having to pick up the pieces. They need to ensure all the direct debits are paid and moved back themselves, keeping a record of all costs incurred-phone calls and postage. Then the OP needs to do a letter of complaint. Set out the facts and try not to waffle too much. The heart of the matter is you told them you wanted the account without transfers (although from what you said they could argue you weren't 100% clear) and they never had signed permission to move ANY direct debits. Also list the times you rang to instruct them not to do the transfer.

They should refund any costs incurred, plus something for the time and inconvenience-don't start seeing pound signs, a reasonable amount would be say around £50 for the hassle.

Hopefully this will get the staff members !!!! kicked around and they will learn to not obsess with selling and maybe be a bit more honest next time.

If the bank don't uphold your claim send it to the ombudsman.

Most banks will look at complaints and uphold them where they can see-as in this case, that a staff member has clearly acted in error.

Ali x

Biggles

Best to tackle it from both ends.

You haven't mentioned going into NatWest, and that's what I would do, to tell them you wish to retain your DDs and that Barclays don't have your authority.

Also go into the Barclays branch, obviously, and tell them the same.

You may have to keep tabs on the utility bills for a few months to make sure things have settled down.

dalesrider

All I can say is thank god this happened now and not once the new transfer process is in place.....

jonesMUFCforever

dalesrider wrote: »

All I can say is thank god this happened now and not once the new transfer process is in place.....

This will happen time after time when the new regs come in!

innovate

It can only happen if people who apply for a new / additional current account give their bank/BS the details of their existing bank account. Which they don't have to.

But yes, I agree, it will happen again and again, and some of the affected will come on here to complain about the bank/BS.

jonesMUFCforever

Slightly off topic I know the main problem after the new regs will not be the transfer of direct debits but the changing of credits to the new accounts.

DWP are notoriously slow for transferring people's pensions - the new system will only work if credits are re-directed as a faster payment on date received.

dalesrider

jonesMUFCforever wrote: »

Slightly off topic I know the main problem after the new regs will not be the transfer of direct debits but the changing of credits to the new accounts.

DWP are notoriously slow for transferring people's pensions - the new system will only work if credits are re-directed as a faster payment on date received.

The old bank will have systems in place to redirect payments for 13 months.....
info here
Personally as someone who can spend nearly 1 hour having to send a cheque to old customers for stupid amounts like 10p from the national lottery. Its going to be great

Could be fun if anyone has moved on several times :rotfl: