Swissport baggage handling; Long waits

TomLikesSausages · 27 June 2013 at 9:12PM

We had to wait for over 80 minutes from the time we landed at Gatwick Airport to the time our luggage appeared on the conveyor belt in the baggage hall. The handling agents were Swissport and the airline was Thomson. No member of Swissport staff was available in the baggage hall to answer questions. There was just a few annoucements apologising for the delay. No reasons or timescale given on the announcements. We complained to Swissport but they were most unhelpful. Surely they have a reasonability to their customers. We asked for £15 to cover our additional charges occured by us by the long delay but they did not want to know. Has anyone else had similar problems.What is is the time baage is meant to take from landing to the conveyor belt. We heard it was 45 minutes.

Bob_the_Saver · 27 June 2013 at 9:29PM

It happens, no compensation coming, I've waited a lot longer in the past.
Another example where creative use of cabin baggage only is best.

I wish I had a euro for every minute I've spent waiting for some old bag to arrive.

BillLucas · 1 July 2013 at 7:32PM

It is shame there is not an automatic compensation payment for baggage delays over 1 hour. We have suffered a long wait at the hands of Swissport and when we wrote and complained they apologised due to staff shortages, but offered nothing. Gatwick airport management is not responsibile for delay is the handling agents

Obviously_the_best · 1 July 2013 at 7:40PM

Swissport at Gatwick seem to be consistently under staffed. I have yet to remember a time when I've come off of my late night easyJet flight (handled by Menzies) with hearing swissport apologising from a delay to a Thomson flight's baggage.

Yellow_Is_The_Colour · 6 August 2013 at 11:16AM

Swissport customer care is terrible. We waited 1 hour 15 minutes for our baggage after a Thomson flight . We complained but just got a brush off. a good case for compensation to be automatically paid to passenger if delays are longer than the 50 minutes set by Gatwick airport. This action would surely improve the sevice.