Reclaiming PPI through a questionnaire sent by lender

sarah_loobylou

I have been contacted by Canada Square Operations - formerly known as Egg Banking PLC.

They have sent me a questionnaire to complete in case I feel that have been missold my PPI.

My question is, do I use this questionnaire or do I contact them off my 'own back'. I am concerned that they might just think that I am jumping on the bandwagon of PPI claims, when the reality is, I was going to contact them anyway, I just hadn't sent off the questionnaire as I was hoping to find at least one piece of paperwork with a reference number on it in my files, which I hadn't managed yet!

Have any other forumites successfully used a questionnaire prompted by the lender?

Thanks!
Sarah

(Debt-free by August 2013).

-taff

it's the same questionnaire, just formatted differently. Fill it in and send it back.

sarah_loobylou

Thank you. I realise now it's the same form that I downloaded in January. I guess I'm just worried that they might think that the only reason I'm contacting them is because they've told me I might have a reason to claim, rather than me realising this off my own back, if that makes sense.

[Deleted User]

sarah_loobylou wrote: »

I guess I'm just worried that they might think that the only reason I'm contacting them is because they've told me I might have a reason to claim

If you have a valid complaint it will be upheld, if not then it won't be. The circumstances of how you realised you could complain are irrelevant.

sarah_loobylou

This is my statement as to why I am complaining:

"Although I was aware at the time of my first loan that PPI was being added, I felt pressure to take it out. Being young and financially naïve at the time, I did not contest it too much as I was very much given the impression that it was standard practice to take it out and that not taking it would be a very big risk. Opt-out, rather than opt-in.
When renegotiating the loans in the future, the PPI was added onto my policies as a matter of course with no discussion about whether it was still appropriate. It was only the final time that I consolidated that I *asked* for it to be removed, again it was going to be added without discussion - they were about to process the application when I spoke up."

I am reasonably confident that my claim is valid. Even if they don't agree that I was missold in the first place, the fact that they never discussed the PPI again in the 3 or 4 times I renegotiated the loan is where my main complaint lies.

-taff

Make a point that it was single premium [on what appears to be from your statement] a series of consolidation loans.

[Deleted User]

sarah_loobylou wrote: »

"Although I was aware at the time of my first loan that PPI was being added, I felt pressure to take it out.

Though a valid complaint, do realise that this is weak "hearsay" for which there is no proof

sarah_loobylou wrote: »

Being young and financially naïve

Irrelevant, if you were 18 or over you were old enough to take responsibility for your actions.

sarah_loobylou wrote: »

When renegotiating the loans in the future, the PPI was added onto my policies as a matter of course with no discussion about whether it was still appropriate. It was only the final time that I consolidated

If your loans formed part of a consolidation "chain", forget about the PPI being added "without discussion" and concentrate instead on checking whether the PPI was added to the loan at the outset so that you paid a single monthly premium for both the loan and PPI. In such cases, extra interest would have accrued as a result. This is a very robust complaint for which you can provide solid evidence.

sarah_loobylou

concentrate instead on checking whether the PPI was added to the loan at the outset so that you paid a single monthly premium for both the loan and PPI.

The PPI was added at the outset - I think I was given a figure for how much it was. Unsure as to whether I was charged ongoing interest on it??

-taff

SIngle premium.....

A loan on the loan paid to term end with interest, if you cancelled the PPI they would have given you a pro rata rebate of the PPI and the remaining PPI is still on the loan to term end.


"

I was not told that the ppi was in effect another loan that was added to the original loan and was repayable over the loan term with interest and the full cost and unfair rebates of this PPI were not explained to you at the point of sale

I believe I was not given enough information on this PPI to make an informed decision. Had I known the full cost of this ppi I would not have taken it"

[Cheers Amersall]

[Deleted User]

sarah_loobylou wrote: »

Unsure as to whether I was charged ongoing interest on it??

You would be charged interest on the entire amount of the loan plus PPI to term end.
You need to restructure your complaint so that it simply focuses on the single premium aspect. You can add that you also feel you were "pressured" into accepting these terms, but better perhaps to say that it wasn't fully explained to you.