Any TV engineers here?

jafsie

I have a new TV (just out of warranty) recently it has developed a glitch.

It will run O.K for a day or a week then suddenly there is a "phut" sound and the sound goes off.

We turn off the set for 15 ish minutes and it is OK for a while.

It had been running fine for a week until tonight when there was a power cut for a few seconds and now we are back to square one.

TV is a JVC -32DA30J

Any ideas?

Myser

Do you use a set-top box, Sky or Cable? Is there no sound with all sources - DVD player, games console etc.?

sallyrsm

My tv, 40" Samsung was four and a half years old when it started going light then dark then turning itself off. I trawled the forums, avforum is a very good one, found there was a similar fault with Samsungs so I phoned them and managed to get a free engineer's report. The charge for fixing mine was going to be over two hundred quid so I wrote to Dixon's where I got it quoting the Sale of Goods Act that the tv had an inherent fault and was therefore not fit for purpose. I demanded my money back which was £765.

Got a call from Dixon's, they took the tv away and fixed it free of charge. Two years on it's still fab.

BlueC

sallyrsm wrote: »

My tv, 40" Samsung was four and a half years old when it started going light then dark then turning itself off. I trawled the forums, avforum is a very good one, found there was a similar fault with Samsungs so I phoned them and managed to get a free engineer's report. The charge for fixing mine was going to be over two hundred quid so I wrote to Dixon's where I got it quoting the Sale of Goods Act that the tv had an inherent fault and was therefore not fit for purpose. I demanded my money back which was £765.

Got a call from Dixon's, they took the tv away and fixed it free of charge. Two years on it's still fab.

That was good of Dixons but after 4.5 years of use, even under SOGA you were never going to be entitled to your £765 back!

However, the OP probably does have a claim under SOGA, but might need an independent engineer's report to confirm the problem is a manufacturing defect and not damage that has occurred during ownership. Either that, or find evidence of others with same/similar models and same fault.

securityman

This is the place where you want to ask.
http://www.badcaps.net/forum/

Helped me many a time.

spannerzone

The OP will have trouble getting the retailer to deal with this under the SOGA as they bought it from Comet who went bust. It's a JVC TV that was made by some other company (UMC or DGM maybe) and Comet had bought the rights to use JVC's name as well as providing all warranty service and JVC have nothing to do with this TV (either supporting it or supplying it)

I'm not psychic but the same question was asked over at Digital Spy
http://forums.digitalspy.co.uk/showthread.php?t=1843062