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Frustrated with solicitor!!!- rant

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venture211
venture211 Posts: 15 Forumite
in House buying, renting & selling
Sorry, I have had enough of my solicitor and just frustrated with the service I am getting.

They have been making spelling mistakes on forms, wrong birth dates even after our correcting them on the initial document pack,not answering phone calls, always saying they are busy with completions or clients(who the hell are we then?) when you call them, letters always reaching us after late, laughing on the phone about our issues when we come across them and discuss it with them.Seriously, I do not know what is the worst left to expect now!!!

:mad:

Comments

  • Lily_Mars
    Lily_Mars Posts: 24 Forumite
    My sympathies, I'm also having problems with my own solicitor - not returning calls, emails, voicemails, and the best two yet - sending me the contracts for my sale and purchase, to find there are typos on them. I call and email her to discuss this, only to discover she's on holiday and back next week (we're due to exchange this week).

    I do realise people go on hols but perhaps I'm supposing it's too hard for a solicitor to give you a "heads up" that they won't be around for a few days? (I work in a law firm myself, so my fee earners have to inform their clients of any intended time off during their transaction).

    Why not write a letter to the Practice Manager and asking for a reduction in their fees - that's what I'll be doing. I'll be so glad when this is over...
    Crazed Norwegian Fangirl :heart: MH at Indigo2 13 May 2012 and Shepherd's Bush Empire 16 May 2014
  • kelpie35
    kelpie35 Posts: 1,789 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Keep a list of all the errors.
    Keep a diary of all unreturned calls

    Write to the Practice Manager with proof of all your complaints and ask for a reduction in fees. If this is not forthcoming take it further.
  • ajayre
    ajayre Posts: 58 Forumite
    I recently posted something similar. Why can't they just do a professional job and at least proofread things... sigh.

    Andy
  • venture211
    venture211 Posts: 15 Forumite
    Thanks for the sympathies....:T

    I should have looked at this forum(had I only known about this forum before :( ) we started with our process.Would have probably got better solicitors.Just picked up the ones that came up on internet search and looked at some reviews with their guaranteed fixed fee promises!! :mad:

    Service is not fixed and guaranteed I guess!!
  • Lilly_L
    Lilly_L Posts: 56 Forumite
    which solicitor firm is this?? so i can steer clear lol
  • Goldiegirl
    Goldiegirl Posts: 8,806 Forumite
    Part of the Furniture 1,000 Posts Rampant Recycler Hung up my suit!
    Lilly_L wrote: »
    which solicitor firm is this?? so i can steer clear lol


    I could have a good guess !
    Early retired - 18th December 2014
    If your dreams don't scare you, they're not big enough
  • jparnell
    jparnell Posts: 41 Forumite
    Goldiegirl wrote: »
    I could have a good guess !

    me too! It sounds like the one our buyers are using :mad:
  • kingstreet
    kingstreet Posts: 39,258 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    It could realistically begin with "C," "P," "Q," or a number of other initials going off recent threads on here... ;)
    I am a mortgage broker. You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. Please do not send PMs asking for one-to-one-advice, or representation.
  • Blondygirl
    Blondygirl Posts: 71 Forumite
    Sounds like the usless muppets we are using that beginings with Q.

    QCAS - keep clear of them:mad:
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