negitive feedback help

kkennedy

sold a jacket on ebay on my listing it states that i only post to uk normally ebay stop people from outside uk bidding but tonight some one from Australia won and requested a total to post to Australia i cancelled the winning bid and said that i dont post to that country and he has now left me negitave feed back saying he was best bidder and i wont send him the jacket, can i get the negative feedback removed as it states on my item i only post to uk thanks in advance

porto_bello

I believe eBay will remove a negative feedback IF the buyer leaves it without paying for the item.

[I haven't actually experienced this situation personally though - perhaps a seasoned eBay seller can confirm?]

soolin

porto_bello wrote: »

I believe eBay will remove a negative feedback IF the buyer leaves it without paying for the item.

[I haven't actually experienced this situation personally though - perhaps a seasoned eBay seller can confirm?]

Feedback is removed if a seller completes a full NPB without buyer paying. However, seller would need to open a case and the fact that buyer has asked for a total may make this slightly more complicated.

Also, I am concerned that OP says they cancelled the winning bod, which is of course impossible, and I'm wondering if they mean they sent a mutual cancellation. perhaps the OP could clarify.

techspec

Saying UK only is not enough - was it blocked in preferences?

If so its a glitch or buyer as registered on UK ebay to get round the block.

In such a case - Ebay SHOULD remove the neg.

If you requested a cancellation with buyer - you cannot then file a NPB.

Avoriaz

kkennedy wrote: »

sold a jacket on ebay on my listing it states that i only post to uk normally ebay stop people from outside uk bidding but tonight some one from Australia won and requested a total to post to Australia i cancelled the winning bid and said that i dont post to that country and he has now left me negitave feed back saying he was best bidder and i wont send him the jacket, can i get the negative feedback removed as it states on my item i only post to uk thanks in advance

You could perhaps have quoted £500 to post it to Australia and asked him if he would like to go ahead or to cancel.

Tara*_2

Avoriaz wrote: »

You could perhaps have quoted £500 to post it to Australia and asked him if he would like to go ahead or to cancel.

I like the way you think.... :T

kkennedy

[QUOTE=

Also, I am concerned that OP says they cancelled the winning bod, which is of course impossible, and I'm wondering if they mean they sent a mutual cancellation. perhaps the OP could clarify.[/QUOTE]

once the buyer requested a total i went into open a unpaid item/cancel transaction and ticked do not post to the country

i normally have it set up so no one from abroad can bid on my item so not sure how he managed to place a bid and win....

kkennedy

just been on to check my buyers requirements i have set up and this is what i have
Have received 2 unpaid item(s) recorded on their account within 1 month(s) Have a primary delivery address in a location I don't post to Have 4 policy breaches reported within 1 month(s) Have no credit card on file Are currently winning or have bought 10 of my items in the last 10 days and have a Feedback score of 5 or lower
and i set it to post to uk only so dont understand how he managed to win bid or even bid on my item any help gratefully received

campdave

kkennedy wrote: »

Have a primary delivery address in a location I don't post to

Unless you have added all countries other than the UK to your exclusion list, non-UK bidders can still bid on your items.

http://pages.ebay.co.uk/help/sell/buyer-requirements.html

soolin

kkennedy wrote: »

just been on to check my buyers requirements i have set up and this is what i have
Have received 2 unpaid item(s) recorded on their account within 1 month(s) Have a primary delivery address in a location I don't post to Have 4 policy breaches reported within 1 month(s) Have no credit card on file Are currently winning or have bought 10 of my items in the last 10 days and have a Feedback score of 5 or lower
and i set it to post to uk only so dont understand how he managed to win bid or even bid on my item any help gratefully received

You can set your exclusions much tighter than that BTW.

Instead of the 'within 1 month' criteria for unpaid and policy breaches make it one year. Always have the smallest number of issues over the longest period allowed, it catches a lot more time wasters.

Also, and someone may well correct me here, the cancellation because buyer is in a country I don't ship to category is still a mutual. If that is the case make sure you watch your dispute console to ensure to closes in your favour . Buyer can also leave feedback as well.

the_blacksmith

I recently has a similar problem, buyer registered in the UK buys 5 items, then requests shipping to Thailand, okay he has good feedback so I messaged him that I will post to Thailand but only if his address in Thailand is confirmed on his PayPal payment. He pays & the name & address on the PayPal account are in the UK, he sends a message 'I pay, you sent to xxxxxx Thailand' I refunded him & asked eBay chat for advice, they said open a case to cancel the transactions, fast forward to the last minute of the 7 days wait & he denied the cancellations !! back to eBay chat & they refunded my selling fee's 'as a courtesy' refund they said. Now waiting for 5 negative feedbacks !! total sale price of 5 items less than £20. eBay chat were no help, courteous yes but I couldn't make them understand my problem. Its put me off selling on there now. I only post in the UK as well and have all my setting correct for UK only buyers.