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Ombudsman 2 weeks to decide, bank 6 weeks to offer !

Reading a recent letter from the Ombudsman it says that Ive 2 weeks (doesnt say from date of letter or a date of receiving letter) to reply to them stating whether I accept an offer from my Bank. A Bank offer for PPI reclaim. But further in the letter it says that the bank has up to 6 weeks to reply with their offer to me ?
That there north

Comments

  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Ring them up and seek clarification.
  • cing0
    cing0 Posts: 431 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    That’s the system - the respondent has 6 weeks to cough - your not being treated unfairly here.
    For future reference and for other post readers, you can close your FOS case at any point and re-open it up to 3 months (or more) later, giving you more time.
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