Capital One

blossomsuz

I had a Capital One card with a £250 limit.
Recently I paid this off and having decided to get out of debt completly I decided to cancell the card.
Now after being the subject of identity theft once before I wrote to them requesting that my account be cancelled and that I want written confirmation that this has been done. So far its been a month and I have heard nothing.
They actually owe me £19.00 as I overpaid on the last payment as I paid onlince then discovered the bill at home and thought that I had not paid it.

Do you think this is the reason its taking so long? Because they will have to issue a cheque for the amount I overpaid by?

Thanks in advance for any help :beer:

jojo1978_3

They would have to issue you a cheque, so that could be the delay, but why not call them just to get it confirmed that its definately been closed, and ask when you can expect to recieve your cheque

blossomsuz

thanks.

I will call them but it'll have to be when I get home from work as I have chopped up the card so will need my account number off a statement from home