Manufacturers Warranty on Bicycles

Dacalri

Hi, I am looking for advice on my statutory rights with regards to Manufacturers warranties on bicycles.
I purchased a carbon framed bike on 07/06/13 from a local shop. Yesterday I found a crack in the frame and today returned the bike to the shop. They confirmed it was a crack and then told me they would try and contact Giant (the manufacturer) to see if they would "authorise" a replacement frame under their lifetime frame warranty. The shop now has the bike and I am left empty handed with no idea of when I will/may get a replacement.
Am I right in thinking it should be up to the shop to supply a new bike/frame under my consumer rights as my contract is with them? the shop should then seek satisfaction from the manufacturer?
It is a road bike that I have owned for 2 weeks and completed 220 miles of riding. Always used for intended purpose. The bike was bought under a finance agreement with a 10% deposit paid at time of purchase. I Have heard nothing from them for the rest of the day as whilst I was there they had no joy getting an answer by phone from the manufacturer. I feel if I am going to stand a chance of getting a speedy result from the shop I need to know all my rights.....Please help:mad::mad:

wealdroam

Dacalri wrote: »

Am I right in thinking it should be up to the shop to supply a new bike/frame under my consumer rights as my contract is with them? the shop should then seek satisfaction from the manufacturer?

That's almost right.

The seller is within his rights to have the goods inspected by someone who knows about these things, the manufacturer perhaps, to determine that the fault is inherent and not down to misuse.

I know you said it hasn't been misused, but I can imagine they hear that all the time.

If you want to know more about your rights, start here:
http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

And as you mentioned credit, this article might be interesting:
http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

thatlemming

Giant are usually pretty good at replacing quite quickly tbh, so you might not have to wait too long until you get another frame.