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Help please????

Hi everybody.

My wife is in the process of trying to claim back ppi on old credit cards. She does not have any details anymore due to shredding and the cards being 9 years old. Halifax provided details over the phone no problem!!!! Barclaycard, mint and tesco are playing hardball so what can we do please if anything????
Sar i have read about but is there only one and what do we write???

Many thanks

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