paid by credit card - goods not turned up!!

yummy_mummy_2

Hi sorry if this is the wrong place.

I purchased an item of the internet from https://www.wayof-life.co.uk and paid by credit card eleven days later and i have still not received it? i have e mailed them and had no reply i phoned them earlier in the week and was told they would look into it and get back to me nothing as yet?. I have got an invoice that i printed off at the time with all the details on!! what i want to know is should i get in touch with credit card company to tell them? that i have not had the goods? they must of paid them by now? not had this happen to me before so i do not know where i stand? any help would be much appreciated . Cheers.:mad:

sicker

11 days especially including a bank holiday is not an excessive length of time. Many companys quote up to 28 days for delivery. I would give them another ring next week. Hope all is resolved.

John

lisyloo

Shipping And Handling Orders will be sent out by second class post, normally within 2 working days of receipt of order.
Delivery Schedule We deliver your order right away. We will normally send your order to you within 2 business days . International orders are generally received in under 7 days.

I would chase them up again but I wouldn't rush to the card provider yet.
It's possible it's been lost by Royal Mail so you need to give them some time to investigate.

King_Of_Fools

Most card providers will not do anything unless it has been a couple of months since and the retailer refuses to refund you.

Phantom_Flan_Flinger

According to their T&C's they look to send items out within 2 days, second class post.

They also state they don't charge your credit card until the item is ready for shipping. Have they charged your card yet?

yummy_mummy_2

Rang Credit card company and they said the money had not been taken? and they could not do anything till it had? still a bit worried though because i have e mailed them twice and got no reply would be nice if they had kept me informed of the situation? I am still worried about giving this company my credit card details on line though!! but they looked like a trustworthy company and said all the right things on the web site!! but i would definitely not buy from them again . I just wondered if any one else had dealings with them?.


Thanks Kim

yummy_mummy_2

sicker wrote: »

11 days especially including a bank holiday is not an excessive length of time. Many companys quote up to 28 days for delivery. I would give them another ring next week. Hope all is resolved.

John

They claim goods will be dispatched within 2 working days?

tom188

Perhaps they are waiting for more stock to come in.