Unexpected Fedex Invoices

LayniBee

I bought some camera equipment from Camerakings.co.uk. Their website states that there are no shipping charges or import fees but now I have received two invoices from Fedex totalling nearly 40 quid! I don't understand it. Am I really going to have to pay this? Surely Fedex's business agreement is with the seller, not with me.

Anyway, one of the items doesn't work and will have to go back, if Camerakings ever get round to sending me return details.

Does anyone know anything about this fedex thing?

Thanks.

Layni.

tinkerbell28

Have you asked them? It says that all custom related charges are already paid by shipping agents. Any unexpected import charges will be refunded.

LayniBee

Yes, I just asked Fedex. They say I need to resolve it with the vendor. Vendor says they'll refund it along with the dodgy item.

Thanks for the fast response, tinkerbell.

Layni

Coopdivi

You do know they're based in Israel don't you?

http://whois.domaintools.com/camerakings.co.uk

Also be careful that they don't charge you a 12% restocking fee for the returned item.

ILW

Why not just buy from a UK retailer and help a few Brits keep their jobs?

bris

ILW wrote: »

Why not just buy from a UK retailer and help a few Brits keep their jobs?

Because he though he was saving 40 quid.

custardy

LayniBee wrote: »

I bought some camera equipment from Camerakings.co.uk. Their website states that there are no shipping charges or import fees but now I have received two invoices from Fedex totalling nearly 40 quid! I don't understand it. Am I really going to have to pay this? Surely Fedex's business agreement is with the seller, not with me.

Anyway, one of the items doesn't work and will have to go back, if Camerakings ever get round to sending me return details.

Does anyone know anything about this fedex thing?

Thanks.

Layni.

their site says they refund unexpected fee's

so why are you asking to return?

elainestev

custardy wrote: »

their site says they refund unexpected fee's

so why are you asking to return?

because the item doesnt work?

custardy

elainestev wrote: »

because the item doesnt work?

one of them
So that leaves ? how many

dalesrider

LayniBee wrote: »

Their website states that there are no shipping charges or import fees but now I have received two invoices from Fedex totalling nearly 40 quid!
Layni.

All customs related charges are already Paid by Our shipping agents.
If you are requested to pay any additional fee - please contact us and you will be fully refunded.

If you have any additional inquiries about shipping & tracking which were not answered in this page,
please feel free to contact us and we will do our best to respond in a timely manner.

So clearly they are used to charges being sent to customers.
My guess is its easier for FedEx to bill the customer, who WILL pay up to get the goods compared to billing a company who will simply delay paying.

Location
More than 80% of our customers are UK based, The rest are devided between USA, Australia
and rest of Europe. Importnat: There are NO extra fees, NO VAT, NO TAX.

Our main distribution point is in Southampton, Hampshire.
Autocue products (teleprompters and more) are shipped from Surrey.

Management Headquarters:
LGO e-commerce (5579793765)
Jaffa 51, Haifa
3341202, Israel
[EMAIL="support@camerakings.co.uk"]support@camerakings.co.uk[/EMAIL]
(0)-808-134-9928

We have several logistical centers from which we also ship products:
Israel, Japan, India, Hong Kong, USA.

(0)-808-134-9928
M-F 9am-5pm EST

Clearly a LOT does not come from the UK....

maninthestreet

Grey market goods, by the sound of it.