Holiday booked with credit cards.. twice?

Just_Like_Honey

First off, apologies if this is in the wrong place as I wasn't sure where to put it to get the best responses. If there's a better place for it please move it if possible?

Last night we were trying to book a holiday with Thomson online, when we came to payment there was an error message saying that the payment had been blocked due to fraud prevention. Understandable, as it's a large amount. Tried again with our other credit card and got an error message about fraud prevention again. Rang the companies helplines but they're closed Sunday evenings so were told to ring back today. This morning we've had a phone call from each of the credit card companies within an hour of each other saying that the payments have gone through :eek:

Still had no confirmation email from Thomson at all... But very very worried that we've now booked TWO holidays for the same people, in the same place, at the same time..! :mad: What is the best way to be able to recover our money from one payment and end up paying just once for the holiday?

Sorry if that's difficult to read, just a bit stressed! Thanks in advance for any help :beer:

marywooyeah

If it was me I'd just ring the second company back, explain the situation and ask for a refund. Its not your fault thry blocked it then let it go through so why should uou have to pay?

Just_Like_Honey

Thanks. When the second company rang we told them what had happened, and they said the payment had gone, the money has left the account and they can't do anything about it.. Still had no confirmation email at all either which seems odd!

reclusive46

I'd just call Thomsons, they will get this kind of thing all the time.

dalesrider

Well the money maybe showing as authorised. That does not mean it will debit.

Given you have no conformation from Thompsons. I would have been contacting them 1st to see what is going on.

My guess is its Thompsons fraud prevention that has kicked in, as your banks system will not show you this at the time of the transaction being made.
Only the fact that the transaction was declined.

People really need to get into the habit of contacting company and or bank when a transaction is declined.... NOT simply make it again....