Littlewoods closing balance Wrong?

WelshY

Hi

I thought i go though my littlewoods account as this month fee is lower than normal and notice loads of problems my main one is the closing balance on my statement 36 to 37. I know a error been made on the 16.18 payment on 37 not been token of BNPL i contact about that awaiting reply. My big big problem i can not add up why my closing balance on 36 was £1,559.34 then on 37 £3,582.99

statement 36

Balance b/f from last statement
Payments We've Received
28/03/2013 Payment Received £301.21 - Thank You CR
28/03/2013 Payment Received £16.18 - Thank You CR
28/03/2013 * A Payment Of £16.18 Has Been Allocated To Your Outstanding Buy Now Pay Later Item(s)
Buy Now Pay Later Transactions Which Are Included In Your Summary Listed Below
28/03/2013 27JGK1E Payment Of £6.94 Allocated To Jun 2013 (Statement 39) - Pc Gaming Headset 780 - £72.01 - Outstanding Cash Price £20.82 - Interest £58.59 CR
28/03/2013 2A6NE1A Payment Of £4.62 Allocated To Oct 2013 (Statement 43) - Furby Hot - £60.00 - Outstanding Cash Price £32.32 - Interest £48.82 CR
28/03/2013 2A6NF1A Payment Of £4.62 Allocated To Oct 2013 (Statement 43) - Furby Cool - £60.00 - Outstanding Cash Price £32.32 - Interest £48.82 CR
These Buy Now Pay Later Items Will Be Charged Mar 2014 (Statement 48)
28/03/2013 24RTL42 Joanna Table & Buckingham 4 Chai Brown/Walnut - Cash Price £449.00 Buy Now Pay Later 52 Weeks And Then 104 Wks 34.9% - Interest £365.35
Buy Now Pay Later Summary
Jun 2013 (Statement 39) - Balance £20.82 - Interest Charge £58.59. If You Pay The Balance By 19 Jul 2013 This Interest Will Not Be Charged
Oct 2013 (Statement 43) - Balance £64.64 - Interest Charge £97.64. If You Pay The Balance By 08 Nov 2013 This Interest Will Not Be Charged
Mar 2014 (Statement 48) - Balance £449.00 - Interest Charge £365.35. If You Pay The Balance By 28 Mar 2014 This Interest Will Not Be Charged
Balance b/f from last statement: 1,860.55
Closing Balance: 1,559.34

statement 37

Balance b/f from last statement
Payments We've Received
26/04/2013 Payment Received £297.30 - Thank You CR
26/04/2013 Payment Received £16.18 - Thank You CR
Items You've Ordered
12/04/2013 2BQBV1C Clarks Falsetto Time Lace Up Sho Black 8 - Cash Price £21.34 Buy Now Pay Later 52 Weeks And Then 104 Wks 34.9% - Interest £17.36 38.70 104 WK
30/04/2013 36DDC16 Samsung Np350e7c-A04uk Intel® Pe Black - Cash Price £399.00 Buy Now Pay Later 52 Weeks And Then 104 Wks 34.9% - Interest £324.67 723.67 104 WK
03/05/2013 23UG356 Scaramouche Coffee Table Silver - Cash Price £143.00 Buy Now Pay Later 52 Weeks And Then 104 Wks 34.9% - Interest £116.36 259.36 104 WK
03/05/2013 23UG74F Scaramouche Night 2 Drawer Table Silver - Cash Price £143.00 Buy Now Pay Later 52 Weeks And Then 104 Wks 34.9% - Interest £116.36 259.36 104 WK
Items You Don't Need To Pay For Now
12/04/2013 2BQBV1C Clarks Falsetto Time Lace Up Sho Black 8 £72.36 - Rewards Order £33.66 Paid For By Rewards
03/05/2013 23UG663 Scaramouche Hall Table Silver £317.40 - Should Be Available Soon
Buy Now Pay Later Transactions Which Are Included In Your Summary Listed Below
Buy Now Pay Later Summary
Jun 2013 (Statement 39) - Balance £20.82 - Interest Charge £58.59. If You Pay The Balance By 19 Jul 2013 This Interest Will Not Be Charged
Oct 2013 (Statement 43) - Balance £64.64 - Interest Charge £97.64. If You Pay The Balance By 08 Nov 2013 This Interest Will Not Be Charged
Mar 2014 (Statement 48) - Balance £449.00 - Interest Charge £365.35. If You Pay The Balance By 28 Mar 2014 This Interest Will Not Be Charged
Apr 2014 (Statement 49) - Balance £21.34 - Interest Charge £17.36. If You Pay The Balance By 25 Apr 2014 This Interest Will Not Be Charged
May 2014 (Statement 50) - Balance £685.00 - Interest Charge £557.39. If You Pay The Balance By 23 May 2014 This Interest Will Not Be Charged
Balance b/f from last statement: 2,615.38
Closing Balance: 3,582.99

WelshY

Ignore i think i worked it out had to create a excel spreadsheet and break it all down and then add it all up by adding total BNPL with interest then calculating non BNPL by working out each item i got and how meany payments i made on them then adding them together, pain in the !!! why can't they just be easy to read lol

SnowTiger

WelshY wrote: »

Ignore i think i worked it out had to create a excel spreadsheet and break it all down and then add it all up by adding total BNPL with interest then calculating non BNPL by working out each item i got and how meany payments i made on them then adding them together, pain in the !!! why can't they just be easy to read lol

I did wonder that, however items are not usually added to the statement balance until they're due to be paid for. Well, that's how Littlewood's sister companies Very and isme do it.

Perhaps they have recently change how they format statements. There's certainly a large discrepancy between the balance on statment 36 and the balance brought forward on to statement 37.

Statement 36 - Closing Balance: 1,559.34
Statement 37 - Balance b/f from last statement: 2,615.38

I've been with Very for many years and they do make mistakes. The same probably goes for Littlewoods too.

Littlewoods

Hi WelshY,

If you need any help with regards to your account balance or help with your statement please email us at [EMAIL="help@littlewoods.co.uk"]help@littlewoods.co.uk[/EMAIL] and we will be able to help.

Many Thanks

Nicola

Littlewoods Company Representative