Natwest App Troubles - AGAIN!!!

joee_91

Is anyone else having issues with their Natwest apps on an iphone or similar?

Me and my OH both cannot get into our accounts, and have not been able to for 4 days now. Every time it loads it says "unable to connect".

pmduk

I only use the RBS app on an android phone, but have had no problems at all this week

Lagoon

I usually use the Natwest Business app to log in and see all of my accounts, and that's been working fine.

I just tried the standard app and got 'You are unable to log in, please call...'

So yes, same problem it seems. The business app seems to do exactly the same and is much more reliable, so might be worth downloading?

SnowTiger

pmduk wrote: »

I only use the RBS app on an android phone, but have had no problems at all this week

Yes, Natwest app working okay on Android.

Presumably it's an iThing issue.

joee_91

Thanks for replies. Will contact natwest monday if not resolved.

TheEffect

Do you have the new iOS 7 beta installed on your phone?

If so, the NatWest app is not compatible (nor is HSBC's and First Direct). If it's iOS 6.X, then delete the app and reinstall it.

joee_91

Funny thing is, I do!! My OH does too! We thought it could be that but weren't sure! Oops!! Thanks for clarifying!

Stevelogan83

A bit late to the party, but no issues with my app on Android. Not a massive user, but all seems to be working as usual. There was an update last week (at least on my phone), so may be something to do with that?

Hominu

Stevelogan83 wrote: »

A bit late to the party, but no issues with my app on Android. Not a massive user, but all seems to be working as usual. There was an update last week (at least on my phone), so may be something to do with that?

It's to do with iOS.

Same as a PC with Windows, Apple releases a new version of iOS and various applications stop working.

Helix

TheEffect wrote: »

Do you have the new iOS 7 beta installed on your phone?

If so, the NatWest app is not compatible (nor is HSBC's and First Direct). If it's iOS 6.X, then delete the app and reinstall it.

First Direct app is working fine for me on iOS 7.

TheEffect

joee_91 wrote: »

Funny thing is, I do!! My OH does too! We thought it could be that but weren't sure! Oops!! Thanks for clarifying!

Yup, iOS 7 is only meant to be available for developers at the moment, for the exact reason of getting their apps working for the upcoming public release.

Helix wrote: »

First Direct app is working fine for me on iOS 7.

It works, however it has problems, for example, if you have many payees when sending a payment, scroll to the bottom and select the last one, it often selects a different payee other than the one selected. It's usable at least, unlike HSBC's and NatWest's, which will not work at all.