factory reset when F8 dosent work ?

danbim

cant find dell datasafe even when searching , really confused what to do next ?

closed

You haven't said what you've tried, which is why I keep asking F8 and then what


Assuming you've had it from new, haven't had the factory partition wiped, and W7 was pre-installed, either follow the instructions above (after backing up data), or read the manual, specifically p65-67

ftp://ftp.dell.com/Manuals/all-products/esuprt_laptop/esuprt_inspiron_laptop/inspiron-15-intel-n5010_setup%20guide_en-us.pdf

http://www.voidtools.com/ (for searching)

hijackthis save log shouldn't need an internet connection, but analyzethis does.

danbim

sorry CLOSED , this is what happens ;


press F8 option for repair comes up

then get the following ;

Start up repair

system restore ( earliest is 6/4/13)

system image recovery ( cannot find system image on computer)

windows memory diagnostic

command prompt




Have also looked at the manual and followed the instuctions with no luck as there is no option to restore to factory settings ?

closed

create the disc then - if for some reason that doesn't work, and one didn't come with it, your options are obtain a disc, or tidy up what you've got

what's the history of the machine?

danbim

closed - that you for your help and patience


im really not sure what you mean when you say create the disc?

I have found the drivers and utility disc for the machine , is that any good.


history of machine, brought new approx. 2-3 years ago , has had some issues and last time they restored it back to factory settings (pc world) and it seemed to improve the performance for a short while , ?

closed

create the windows recovery disc, as mentioned in the first line of post 2, and in the manual

install search everything if you can't find dell datasafe

if it's been back to pcw, anything could have happened to it, so it's possible this may be missing

doubt the drivers disc is any good, you need the windows disc.

alternatively switch from avg to avast free, and elaborate on "slow"

danbim

closed - can I ask you 2 more queationS ns then I will leave you alone ,

how to I make a recovery disc?

and what do I do with all the information from search everything


thanks again so much

closed

you create the recovery disc using the dell datasafe program, from inside windows, as described in the manual on page 66

you can use search everything to find it, if you can see it on the programs list, by putting the word datasafe into the search everything box

this all assumes pcw or someone else hasn't deleted it previously

C:\Program Files (x86)\Dell DataSafe Local Backup\datasafe.exe , backup, create recovery media

backup first, if there is anything to backup

Ozzy89

hold F2 upon startup.