LDI AND PARKING EYE MUST READ, Aldi have a parking charge department

kirkbyinfurnesslad_2

Posted from Pepipoo. i think we should advise all Aldi/Pe cases to do the following

Ok Guys, this is a self help posting, today I spoke to a lady at parking eye who guarantees to get any PE parking charge, even at court stage cancelled if you are able to demonstrate you are a customer, I challenged her that not every one keeps till receipts, she told me there are a number of ways to determine shopper status and asks that if anyone has a PE charge to ring her department direct line on 0179 38 36 31 3

They are keen that no customer suffers, which means they only "penalise non customers"

Always worth a try, clear your head, get your story straight and RING THEM.

peter_the_piper

I'll be watching you thread as you beat me by a minute or two.

Coupon-mad

Or if that extension gets too busy(!!!) then Laura and Rachel at Aldi (not that Rachel at PE!!) have another number, as advised to me by a poster a while back who said this:


''• Aldi have a “parking management” department on 01793-836-317

o Staffed by Rachael and Laura – refused to give surnames

• They gave a robust defence of their / PE parking policy … (“we visit all the aldi PE sites, signs are totally clear, you broke the rules, therefore you pay the charges” - no effort at all at customer service – even though I could prove I was a customer at the time) so much so that I thought they were PE employees

o but checking phone numbers, as far as I can tell – it is part of aldi Swindon!

o They weren’t happy local store manager said it should be cancelled

• They seem to have online access to the PE systems (they were able to check immediately if/when my correspondence had been received by PE)

• Let slip that if I had spent £25 with them then they could have cancelled it there and then on the phone (I spent less that £10 – but only stayed an hour… non customer charge is £2/hour)

• Interestingly after I wrote to PE (“You issued me with a parking ticket on date DD MMM YYYY ref XXX but the Aldi Store Manager has confirmed that I did actually shop on the date/time referred to (see receipt attached) and that the ticket be cancelled forthwith”), PE cancelled it themselves…
o this caught Rachael (of aldi’s?) out by surprise as she was going to make me produce receipts for the last 6 months to prove I was a regular shopper with them… and then “would consider” cancelling it.

ALIBOBSY

After posting on Aldi's Facebook page about how disappointed I was that they have chosen to introduce PE at our local store when there simply isn't a major parking issue-the only day I had a problem was Xmas eve where I waited about 5 mins for someone to go before I could park and cars were coming and going all the time.

There are a lot of other posts complaining about PE issues as well.

Aldi responded with the following:

Aldi UK wrote: "Hi everyone. We understand that some of you have recently had a negative experience with the company that manage many of our car parks. We’d like to assure you that if any customer feels they have received a charge unfairly, they can get in touch with us by either emailing us on [EMAIL="customer-services@aldi.co.uk"]customer-services@aldi.co.uk[/EMAIL] or by sending us a private message here on our Page and we’ll look into each appeal on a case by case basis. Thanks again for getting in touch!"

So I would say Aldi are VERY keen to ensure customers are not messed around by PE. So I would say same as others on this thread first stop for anyone with a ticket on their car parks is Aldi themselves.

Hopefully eventually either PE will decide its not worth the hassle of cancelling tickets or Aldi will fire PE off.

Ali x

verityboo

ALIBOBSY wrote: »

After posting on Aldi's Facebook page about how disappointed I was that they have chosen to introduce PE at our local store when there simply isn't a major parking issue...................

So I would say Aldi are VERY keen to ensure customers are not messed around by PE.

So there was no parking problem and now Aldi's agent (PE) are messing their own customers around. Aldi are ultimately responsible.

How can you say they are 'VERY keen to ensure customers are not messed around by PE'when they are responsible for allowing PE to operate in this way

ALIBOBSY

verityboo wrote: »

So there was no parking problem and now Aldi's agent (PE) are messing their own customers around. Aldi are ultimately responsible.

How can you say they are 'VERY keen to ensure customers are not messed around by PE'when they are responsible for allowing PE to operate in this way

Yep ur right my wording seems a bit strong in that context .

Ali x

trisontana

It's all very well giving those contact details at this stage, but it's too late for many people. They would have given in to the threats and paid. What should happen is for those contact details to be printed on the original parking "ticket" and any subsequent paperwork sent out by PE.