Lloyds TSB ignore Ombudsman

CKhalvashi

Moneyineptitude wrote: »

Yes it does sound like only an adjudicator has dealt with this so far. However, the Bank normally has to appeal rather than ignore such judgements and in this case it does sound as if the Bank is remiss in not following the agreed complaint procedure.

However they had their chance to appeal, and didn't do so.

IMO, the FOS should have the ability to CCJ (or equivalent) a bank that plays the game like this, thus causing them the potential problems that they're causing the customer.

CK

[Deleted User]

CKhalvashi wrote: »

IMO, the FOS should have the ability to CCJ (or equivalent) a bank that plays the game like this, thus causing them the potential problems that they're causing the customer.

The FOS fee is punitive enough as it is, the Banks have to pay it win or lose. I'm certain FOS can take other sanctions too, which is why I regard someone at FOS telling the OP that it could be another 12-18 months before the case is reviewed as complete cobblers.

As others have said, best option is to contact the CEO of the Bank's office. This would also be a fair bet to be of interest to the newspapers and the OP should threaten that in the letter.

misschicken

Might want to point CEO in direction of the PPI FAQ section of their own website...........

"I have a complaint that has been referred to the FOS. What will happen now?

We will work with the FOS and provide them with all of the relevant case notes to allow them to complete their investigation. We will also liaise directly with the FOS to deal with complaints as quickly as we can."